Why can't I download new files on my Alcatel IDOL 4S?
If you can't download new files on your Alcatel Cell Phone, ensure there's enough storage space. Try saving files to the microSD card. Also, check your subscription status with your operator.
How to fix my Alcatel IDOL 4S if it can't charge properly?
If your Alcatel Cell Phone isn't charging correctly, first, use the Alcatel charger that came with it. If the battery has been empty for a while, it might take about 20 minutes for the charging indicator to appear. Make sure you're charging the phone in normal temperature conditions (between 0°C (32°F) and 50°C (122°F)). Also, when abroad, verify that the voltage input is compatible.
What to do if my Alcatel Cell Phone has not responded for several minutes?
If your Alcatel Cell Phone hasn't responded for several minutes, turn it off by pressing and holding the Power key until it shuts down, then restart it. If the issue persists, try resetting the phone.
Why does my Alcatel Cell Phone battery drain so fast?
If the battery on your Alcatel Cell Phone is draining quickly, ensure you charge it fully for at least 100 minutes. Note that after a partial charge, the battery level might not display correctly until about 20 minutes after you disconnect the charger. Also, reduce screen brightness, extend the email auto-check interval, manually update news/weather or increase their auto-check interval, close unused background apps, and turn off Bluetooth, Wi-Fi, or GPS when not needed.
What to do if my Alcatel IDOL 4S can't connect to a network or displays 'No service'?
If your Alcatel Cell Phone can't connect to a network or shows 'No service', try moving to a different location. Check your network coverage with your operator and ensure your SIM card is valid. If the network is overloaded, try connecting again later.
How to fix my Alcatel Cell Phone if it can't connect to the internet?
If your Alcatel Cell Phone can't connect to the internet, ensure that your SIM card's internet access service is active. Check your phone's internet connection settings and make sure you're in an area with network coverage. If issues persist, try connecting at a later time or from a different location.
Why can't I use the features described in the manual on my Alcatel IDOL 4S Cell Phone?
If you can't use features described in the manual for your Alcatel Cell Phone, check with your operator to ensure your subscription includes the necessary service. Also, verify that the feature doesn't require a specific Alcatel accessory.
Why can't I connect my Alcatel IDOL 4S to my computer?
If you can't connect your Alcatel Cell Phone to your computer, verify that your USB driver is correctly installed and that you've enabled USB debugging. Also, be sure to use the correct USB cable that came with the phone.
Why is the sound quality of calls on my Alcatel Cell Phone poor?
If the sound quality of calls on your Alcatel Cell Phone is poor, adjust the volume during a call using the Volume up/down key. Check the network strength and move to a location with a stronger signal. Ensure the receiver, connector, or speaker on your phone is clean.
Why can't I send and receive MMS messages on my Alcatel Cell Phone?
If you can't send and receive MMS messages on your Alcatel Cell Phone, check if your phone memory is full. Contact your network operator to verify service availability and MMS parameters. Also, verify the server centre number or your MMS profile with your operator. The server centre might be busy, so try again later.
General| Form factor | Bar |
|---|---|
| Product color | Black |
| Platform | Android |
| App distribution platform | Google Play |
| Operating system installed | Android 6.0 |
| Panel type | AMOLED |
| Display diagonal | 5.5 \ |
| Touch technology | Multi-touch |
| Touchscreen type | Capacitive |
| Display resolution | 1440 x 2560 pixels |
| Display number of colors | 16.78 million colors |
| Orientation sensor | - |
| Processor cores | 8 |
| Processor family | Qualcomm |
| Processor frequency | 1.8 GHz |
| Flash type | LED |
| Front camera type | Single camera |
| Maximum frame rate | 120 fps |
| Video recording modes | 720p, 1080p |
| Rear camera resolution (numeric) | 16 MP |
| Front camera resolution (numeric) | 8 MP |
| RAM capacity | 3 GB |
| Compatible memory cards | MicroSD (TransFlash), MicroSDHC, MicroSDXC |
| Maximum memory card size | 512 GB |
| Internal storage capacity | 32 GB |
| 4G standard | LTE |
| 2G standards | GSM |
| 3G standards | HSPA+, UMTS |
| Wi-Fi standards | 802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n) |
| Bluetooth version | 4.2 |
| 3G bands supported | 850, 900, 1900, 2100 MHz |
| SIM card capability | Dual SIM |
| 2G bands (primary SIM) | 850, 900, 1800, 1900 MHz |
| Mobile network generation | 4G |
| USB version | 2.0 |
| USB connector type | Micro-USB |
| HDMI ports quantity | 0 |
| Headphone connectivity | 3.5 mm |
| Speakers | stereo |
| Audio formats supported | AAC+, LC-AAC, PCM, Vorbis |
| Video formats supported | H.263, H.264, MPEG4, VP8, VP9 |
| Talk time (3G) | - h |
| Battery capacity | 3000 mAh |
| Battery recharge time | 1.583 h |
| Cables included | USB |
| Multimedia Messaging Service (MMS) | Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network |
| Themes | Wallpapers |
| Graphics card | Adreno 510 |
| Personalization | Icons, Menu, Shortcuts |
| Personal info management (PIM) | Alarm clock, Calculator, Calendar, Events reminder, Notes, To-do list |
| Subscription type | No subscription |
Weight and Dimensions| Depth | 6.99 mm |
|---|---|
| Width | 75.4 mm |
| Height | 153.9 mm |
| Weight | 149 g |
Guide to typing using the virtual keyboard, including settings and orientation.
Steps to connect to the internet via 4G LTE/3G/2G and Wi-Fi.
Taking photos and shooting videos using the phone's camera.
Guidance for resolving common phone problems like freezing or not charging.
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