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My phone cannot switch on
Check the battery contacts, remove and reinstall your
•
battery, then turn your phone on
Check the battery power level, charge for at least 20
•
minutes
If it still does not work, please use User Data Format to reset
•
the phone
My phone is frozen or has not responded for several
minutes
Restart your phone by pressing and holding the • key
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use User Data Format to reset •
the phone
My phone turns off by itself
Check that your keypad is locked when you are not using
•
your phone, and make sure power off key is not accidentally
touched while unlocking keypad.
Check the battery charge level
•
If it still does not work, please use User Data Format to reset •
the phone
My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger •
from the box
Make sure your battery is inserted properly and clean the
•
battery contact if it’s dirty. It must be inserted before plugging
in the charger
Make sure that your battery is not completely discharged;
•
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions
•
(0°C to +40°C)
When abroad, check that the voltage input is compatible
•
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