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My phone cannot connect to a network or “No
service” is displayed
Try connecting in another location
•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually •
Try connecting at a later time if the network is overloaded•
Invalid SIM card
Make sure the SIM card has been correctly inserted
•
Make sure the chip on your SIM card is not damaged or •
scratched
Make sure the service of your SIM card is available
•
Unable to make outgoing calls
Make sure you have dialled a valid number and press the
•
key
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the •
network is not overloaded or unavailable
Check your subscription status with your operator (credit,
•
SIM card valid, etc.)
Make sure you have not barred outgoing calls
•
Unable to receive incoming calls
Make sure your phone is switched on and connected to a
•
network (check for overloaded or unavailable network)
Check your subscription status with your operator (credit,
•
SIM card valid, etc.)
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls•
The caller’s name/number does not appear when a call
is received
Check that you have subscribed to this service with your
•
operator
Your caller has concealed his/her name or number
•
I cannot find my contacts
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly•
Import all contacts stored in SIM card to phone•
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