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9 TROUBLESHOOTING
WIFI registration:
Ensure that the switch on the back of the camera is set correctly. Switch on pairing to connect directly
either a smart phone or tablet to the camera. Link the camera connection with your router or access
point.
This product is designed for plug and play, made for the most common router available in the Nether-
lands. Nevertheless it is possible that the registration can fail, perhaps because of particular settings
which may confl ict with the registration.
Below are some points in order to help you to enable the registration, however please note that to
use of these options you need to have a good knowledge of your WiFi Router and access to it.
For the settings, you may need to call in a computer network expert or your network provider for help.
These settings on the WIFI router may need to be changed using another PC or device.
1- Setting up uPnP feature in the modem/router:
The plug and play feature of the Hesdo server may not be able to access certain settings. The ca-
mera can also set up a number of settings with the Wifi router through the uPnP automatically.
Therefore please set the uPnP feature located on the WIFI router to ON. Note, older WIFI routers
may not have the uPnP function.
2- WiFi channels
The camera works on WiFi channels 1-11. Some WiFi routers may have more channels.
In this case try to set the WiFi router on a fi xed channel between 1 and 11.
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