Alen HEPA - Troubleshooting Tips; Lifetime Limited Warranty; What is covered?

10
Helping People Live Better
TROUBLESHOOTING TIPS
How do I reset the lter indicator lights? I put in a new lter but the red or
yellow lights are still illuminated.
After changing the lter, RESET the lter indicator by holding down the FILTER LIFE button for
5 seconds while the unit is ON. The light above the FILTER LIFE button should reset to green.
My BreatheSmart always runs on the highest speeds when in Automatic Mode.
The BreatheSmart unit may not come down from the highest speeds when in Automatic Mode
for two reasons: Your air is dirty and still needs to be cleaned, or the SmartSensor lens has
dust on it and must be cleaned. See “How To Clean The SmartSensor” on page 9.
How do I nd out what electric specications my unit needs?
Please refer to the rating label on the back of the unit. Here you will nd your unit’s voltage,
hertz, amps and outlet requirements.
Can I clean the lter?
The black foam layer of the lter, known as the Pre-Filter, captures large dust and hair. This
layer is held on with Velcro
®
. Once removed, the Pre-Filter can be washed or vacuumed to
maintain efcient operation of the unit. No other layers or parts of the lter can be washed,
cleaned or otherwise reused. Please replace the lter regularly to maintain optimal perfor-
mance.
I have an issue not listed in this manual.
Please visit www.AlenCorp.com and send us a message or call 1-800-630-2396 during busi-
ness hours. A customer service representative will respond to your inquiry in a timely manner.
What information do I need when I contact customer service for warranty?
Please refer to the rating label on the back of the unit. This rating label has your unit’s lot code
and other important information we need to assist you.


Alen offers the industry’s rst LIFETIME LIMITED WARRANTY program for all our air puriers.
We warrant your Alen HEPA Air Purier to be free from defects in materials or workmanship for
as long as you own it. Register your Alen HEPA Air Purier at www.alencorp.com/register.

Alen will, at its option, either furnish a replacement part or replace your air purier provided
the product is determined by Alen to be defective as a result of faulty material or workmanship