Alienware AW2725Q - Common Problems

77
Troubleshooting
Common problems
The following table contains general information about common monitor problems that you might encounter and the possible
solutions:
Table 33. Description of common problems.
Common symptoms What you experience Possible solutions
No video/Power LED off No picture • Ensure that the video cable connecting the monitor and the
computer is properly connected and secure.
• Verify that the power outlet is functioning properly using any other
electrical equipment.
• Ensure that you have pressed the power button properly.
• Ensure that the correct input source is selected in the INPUT
SOURCE menu.
No video/Power LED on No picture or no brightness • Increase brightness and contrast controls in the BRIGHTNESS/
CONTRAST menu.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics. For more information, see Built-in
diagnostics.
• Ensure that the correct input source is selected in the INPUT
SOURCE menu.
Poor focus Picture is fuzzy, blurry, or
ghosting
• Eliminate video extension cables.
• Reset the monitor to factory settings. For more information, see
FACTORY RESET.
• Change the video resolution to the correct aspect ratio.
Shaky/jittery video Wavy picture or fine
movement
• Reset the monitor to factory settings. For more information, see
FACTORY RESET.
• Check environmental factors.
• Relocate the monitor and test in another room.
Missing pixels OLED screen has spots • Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can occur in
OLED technology.
• For more information on Dell Monitor Quality and Pixel Policy, see
Dell Display Pixel Guidelines.
Stuck-on pixels OLED screen has bright
spots
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can occur in
OLED technology.
• For more information on Dell Monitor Quality and Pixel Policy, see
Dell Display Pixel Guidelines.
Brightness problems Picture too dim or too
bright
• Reset the monitor to factory settings. For more information, see
FACTORY RESET.
• Adjust brightness and contrast controls in the BRIGHTNESS/
CONTRAST menu.
Geometric distortion Screen not centered
correctly
Reset the monitor to factory settings. For more information, see
FACTORY RESET.
Horizontal/vertical lines Screen has one or more
lines
• Reset the monitor to factory settings. For more information, see
FACTORY RESET.
• Perform monitor self-test feature check and determine if these lines
also appear in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics. For more information, see Built-in
diagnostics.