Chapter 5: Troubleshooting...................................................................................................................85
Handling swollen Lithium-ion batteries............................................................................................................................ 85
Locate the Service Tag or Express Service Code of your Dell computer ...................................................................85
System-diagnostic lights.................................................................................................................................................... 85
SupportAssist diagnostics.................................................................................................................................................. 86
Recovering the operating system...................................................................................................................................... 87
Backup media and recovery options................................................................................................................................. 87
WiFi power cycle................................................................................................................................................................87
Drain residual flea power (perform hard reset)................................................................................................................ 87
Chapter 6: Getting help and contacting Alienware............................................................................. 89
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