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AliveCor Kardia - TROUBLESHOOTING; Kardia Mobile Not Working & Battery Replacement

AliveCor Kardia
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AliveCor, Inc. For support, please email support@alivecor.com or visit www.alivecor.com 22
24. TROUBLESHOOTING
Problem
Solution
My Kardia Mobile is
not working.
If youre taking your first recording, ensure that your Apple iPhone Portrait
Orientation Lock is not on as you must be able to turn your phone to
landscape orientation (bottom of the iPhone in your right hand) in order to
take a recording.
If youre using iOS 7 or greater, ensure that the Kardia phone app has access
to the iPhone microphone:
1. Tap on iPhone Settings
2. Tap on Privacy
3. Tap on Microphone
4. Ensure that Kardia is turned on (the background of the slider is green)
Change the battery
1. Expose the battery door at the back of Kardia Mobile:
a. Remove the case from the smartphone or tablet by pushing the
iPhone through the camera cutout, while peeling back Kardia Mobile
from this corner.
OR
b. Remove Kardia Mobile from the attachment plate:
1. AC-001 - AC-007: Place your thumbs on the electrodes and press
down firmly. Turn counterclockwise about 45 degrees to "unlock"
Kardia Mobile. Once it's "unlocked", Kardia Mobile can then be
lifted out of the plate.
2. AC-009: Use your thumbs to slide Kardia Mobile toward the
open end of the plate.
2. Remove the battery door:
a. AC-001 - AC-007: Use a 1.6mm Phillips screwdriver, press down firmly
and turn counterclockwise to remove the screw in the battery door.
b. AC-009: Insert a pen, pencil or other similarly shaped object into the
cutout next to the battery door to pop the battery door off.
3. Remove the used battery and replace it with a new 3V coin cell battery
matched to your model.
4. Orient the battery with the positive terminal up, so that you can see the
writing. Remove the protective sticker from the battery, as applicable.

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