AsanownerofanAllisontransmission,youhaveservicelocationsthroughout
theworldthatareeagertomeetyourpartsandserviceneedswith:
•Expertservicebytrainedpersonnel.
•Emergencyservice24hoursadayinmanyareas.
•Completepartssupport.
•Salesteamstohelpdetermineyourtransmissionrequirements.
•Productinformationandliterature.
Normally,anysituationthatarisesinconnectionwiththesale,operation,or
serviceofyourtransmissionwillbehandledbythedistributorordealerinyour
area.CheckthetelephonedirectoryfortheAllisonTransmissionserviceoutlet
nearestyouoruseAllisonTransmission'sSalesandServiceLocatortoolon
theAllisonTransmissionwebsiteatwww.allisontransmission.com.
Werecognize,however,thatdespitethebestintentionsofeveryone
concerned,misunderstandingsmayoccur.T ofurtherassureyourcomplete
satisfaction,wehavedevelopedthefollowingthree-stepproceduretobe
followedintheeventaproblemhasnotbeenhandledsatisfactorily.
StepOne—Discussyourproblemwithamemberofmanagementfrom
thedistributorshipordealership.Frequently,complaintsaretheresultofa
breakdownincommunicationandcanberesolvedquicklybyamemberof
management.IfyouhavealreadydiscussedtheproblemwiththeSalesor
ServiceManager,contacttheGeneralManager.AllAllisonTransmission,Inc.
dealersareassociatedwithanAllisonTransmission,Inc.distributor.Ifthe
problemoriginateswithadealer,explainthemattertoamanagementmember
ofthedistributorshipwithwhomthedealerhashisserviceagreement.The
dealerwillprovidehisAllisonTransmissiondistributor'sname,address,and
telephonenumberonrequest.
StepTwo—Whenitappearstheproblemcannotbereadilyresolvedatthe
distributorlevelwithoutadditionalassistance,contacttheAllisonTechnical
AssistanceCenterat800-252-5283.Theywillplaceyouincontactwiththe
RegionalCustomerSupportManagerforyourarea.
Forpromptassistance,pleasehavethefollowinginformationavailable:
•Nameandlocationofauthorizeddistributorordealer.
•Typeandmakeofvehicle/equipment.
•Transmissionmodelnumber,serialnumber,andassemblynumber
(ifequippedwithelectroniccontrols,alsoprovidetheTCMassembly
number).
•Transmissiondeliverydateandaccumulatedmilesand/orhoursof
operation.
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