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FAQs for Allworx Server Administrators
How many Personal Contacts can be stored per Allworx system?
The Allworx server is a shared resource. Therefore, the number of contacts each user can have depends on the number of stored voicemail
messages, recorded greetings, music-on-hold, etc. as well as whether or not the user’s Personal Contacts have an associated image (images
require more storage space than textual information). The more stored voicemail messages, recorded greetings, music-on-hold, etc., the less space
available for contacts. Use the table below as a guide.
• The number of Personal Contacts that can be stored by each user is limited by the allocated flash storage available in the Verge IP phone.
When reaching the maximum storage limit, the user receives a notification with options to manage the storage space.
• The number of Personal Contacts that can be stored in a Connect server is limited by its total available storage space. Therefore, storing
many large files such as voicemail messages or music-on-hold reduces the storage available for Personal Contacts.
What is the system storage capacity?
The Allworx system storage capacity depends on the server model. See the table above and the Allworx System Software Administrator Guide for
more information.
What is the individual user storage capacity?
A total of approximately 7 MiB for Personal Contacts. This number, coupled with some gross assumptions about the typical data consumption for
a contact (both with and without an image) that drives any numerical data around the total number of contacts for users and servers provided in
the chart above.
How can the Allworx Server Administrator limit a specific user’s capacity, size, and limits of Personal Contacts?
Currently, there are no controls to limit a user’s capacity, size, and limits of the number of Personal Contacts.
How can the Allworx Server Administrator access the Personal Contacts folder?
The Allworx System Software does not provide a folder that is visible to the Allworx Server Administrator. Personal Contacts are stored in the
common database. Allworx Server Administrators cannot view or manage the user’s Personal Contacts.
How can the Allworx Server Administrator delete a user’s Personal Contacts?
The Allworx Server Administrator can delete all of a user’s Personal Contacts. To delete the Personal Contacts using the Allworx server web admin
page, navigate to Phone System > Users > <locate user> > more... > Delete Contacts.
Additionally, the Allworx Server Administrator can delete the Personal Contacts for multiple users stored on the Allworx server. To delete the
Personal Contacts using the Allworx server web admin page, navigate to Phone System > Users > Bulk Edit and select Delete the contacts for
the selected users.
The Allworx Server Administrator relocated two of the three Call Appearances to the left side of the Verge IP
phone and deleted the third Call Appearance. Now the user cannot use the freed programmable buttons on the
right.
The programmable buttons are not automatically available to the user to program. In the Phone System > Handsets > View Configuration >
Programmable Function Keys modify page, the Allworx Server Administrator must check the User Can Edit box to enable the user to configure
the programmable buttons.
Additionally, the default for the Verge IP phone series is to have three call appearances so that users can take advantage of the 4-way
conferencing feature. Installing a Verge IP phone with only two call appearances limits the users to 3-way conferences.
What is the Bluetooth requirement for the Verge 9312 IP phone?
The Verge 9312 IP phone uses Bluetooth version 4.0, class 1.
Personal Contact Storage Capacity by Allworx Connect Server Model
Maximum number of
Personal Contacts WITH
images per User
(approximate)
Maximum number of
Personal Contacts WITHOUT
images per User
(approximate)
Total number of Personal
Contacts WITH images per
Server (approximate)
Total number of Personal
Contacts WITHOUT images
per Server (approximate)
Connect 731 1,100 7,000 215,000 1,290,000
Connect 536/530 1,100 7,000 60,000 360,000
Connect 324/320 1,100 7,000 24,000 144,000
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