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If you experience problems with your product, check below for advice. If you don't find a solution here, contact After Sales Support on 1300 886 649.
TRoUBLEShooTiNG
Problem Solution
The router is not
switching on
1. Make sure that the AC-DC power adapter is securely plugged into the wall outlet.
2. Check the power indicator of the router is lit.
3. Before using the 12V accessory adapter in a vehicle. Please ensure the power supply is 12V to avoid
damaging the router.
Forgot settings,
SSID, username or
password
1. Use a paper clip to press and hold the reset button for 5 seconds, then release. After about 8s, the
router indicators will light up, signalling initialisation has started.
2. The router will need to be setup again after resetting to the factory default.
Cannot access
internet
1.Make sure the SIM card is inserted correctly.
2.Check with your ISP to ensure that your SIM card is in your ISP’s service area.
3. Check with your ISP that you are in a roaming service area and data roaming is enabled.
4. Verify your SIM has sufficient balance if prepaid.
5. Check with your ISP to verify the APN settings.
6. Check your PC’s firewall settings or temporarily turn off (for troubleshooting only; do not browse
without security enabled)
Weak signal and
data transmission
speed is slow
1. Check the Wi-Fi and LTE antenna connection, ensuring the correct antennas are connected to the
correct port.
2. Use the external Main LTE Antenna when far from a mobile network.
Note: This router doesn’t support the mobile 5G network.
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