Alto-Shaam COMBITHERM CTP10-20e

Other manuals for Alto-Shaam COMBITHERM CTP10-20e

User Manual66 pages

Questions and Answers

M
Ms. Jo Collins MDAug 16, 2025
What to do if I have a VFD comm failure on my Alto-Shaam COMBITHERM CTP10-20e Convection Oven?
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  Diane LawsonAug 16, 2025
  If you're experiencing a 'VFD comm failure' in your Alto-Shaam Convection Oven, it could be due to several reasons: * Loss of power to the VFD. * VFD malfunction. * Disconnected CAN cable. * Incorrect CAN address on the VFD. To address these potential causes, begin by verifying that the unit is receiving power and that the circuit breaker is turned on.
M
Melissa TaylorAug 19, 2025
What to do if I have a lower VFD comm failure on my Alto-Shaam Convection Oven?
- D
  donaldsonerinAug 19, 2025
  If you're experiencing a 'lower VFD comm failure' in your Alto-Shaam Convection Oven, it could be due to several reasons: * Loss of power to the VFD. * VFD malfunction. * Disconnected CAN cable. * Incorrect CAN address on the VFD. To address these potential causes, begin by verifying that the unit is receiving power and that the circuit breaker is turned on.
J
Julia McmahonAug 22, 2025
What to do if I see a fan motor error on my Alto-Shaam COMBITHERM CTP10-20e Convection Oven?
- H
  Heather YoungAug 22, 2025
  If your Alto-Shaam Convection Oven displays a 'fan motor Error', it could be due to several reasons: * Wiring issues. * LED flashing on the motor control (refer to error codes). * Motor or fan wheel locked. * Hall sensor not detecting motor rotation. * Motor thermo temperature protection. * Damaged fan wheel. To troubleshoot, start by checking the unit is receiving power. Ensure the circuit breaker is on and check wiring to all components.
T
Tanya GainesAug 26, 2025
What to do if I see a lower fan motor error on my Alto-Shaam Convection Oven?
- T
  Travis WilliamsAug 26, 2025
  If your Alto-Shaam Convection Oven displays a 'lower fan motor Error', it could be due to several reasons: * Wiring issues. * LED flashing on the motor control (refer to error codes). * Motor or fan wheel locked. * Hall sensor not detecting motor rotation. * Motor thermo temperature protection. * Damaged fan wheel. To troubleshoot, start by checking the unit is receiving power. Ensure the circuit breaker is on and check wiring to all components.
D
Dana SalazarAug 28, 2025
Why is the control temperature high on my Alto-Shaam Convection Oven?
- T
  Tonya TrujilloAug 29, 2025
  If the control temperature is too high on your Alto-Shaam Convection Oven, it could be due to: * Wiring issues to components. * A defective cooling fan on the relay board assembly. * A defective cooling fan on the display board assembly. * A defective main cooling fan. * A defective cooling fan on the motor drive. Begin troubleshooting by verifying the unit is receiving power and the circuit breaker is on. Also, check the wiring to all components.
T
trevor60Aug 31, 2025
Why does my Alto-Shaam Oven show a low water boiler error?
- B
  Brenda SmithAug 31, 2025
  If the Alto-Shaam Oven displays a low water boiler error, several factors could be responsible: * The water supply might be shut off, so verify that the water supply is open. * There might be low water pressure, so check the water pressure. * The boiler drain cap could be missing, so make sure it is in place. * The boiler drain pump may be defective, so inspect it for any issues. * There may be a leak at the drain pump elbow, so check for leaks. * Calcium buildup on the water level probe can cause this issue, so clean the probe. * The double water solenoid valve Y1 could be defective, so test it for proper function. * The relay board high voltage might be defective, so inspect the relay board.
J
Jeffrey ThomasSep 3, 2025
What to do if my Alto-Shaam Oven displays a fan motor error?
- A
  Ann ConradSep 3, 2025
  If you're encountering a fan motor error on your Alto-Shaam Oven, consider the following potential causes: * Wiring issues: Ensure the wiring to all components is intact. * Motor control errors: If the LED on the motor control is flashing, refer to the error codes for motor control. * Motor or fan wheel lock: Check if the motor or fan wheel is locked. * Hall sensor malfunction: Inspect the Hall sensor to ensure it's properly detecting motor rotation. * Thermo protection: Check if the Motor Thermo Temperature protection has been activated. * Fan wheel damage: Examine the fan wheel for any signs of damage.
S
Samantha Edwards MDSep 6, 2025
How to fix a lower fan motor error on my Alto-Shaam Oven?
- V
  vasquezlisaSep 6, 2025
  If your Alto-Shaam Oven is showing a lower fan motor error, here are some things to check: * Wiring: Make sure all wiring to the components is properly connected. * Motor control LED: If the LED on the motor control is flashing, consult the error codes for motor control. * Motor or fan wheel: Verify that the lower motor or fan wheel isn't locked. * Hall sensor: Inspect the Hall sensor to ensure it's detecting motor rotation. * Motor Thermo Temperature protection: Check if this protection has been activated. * Fan wheel: Look for any damage to the fan wheel.
F
frodriguezSep 9, 2025
Why is the control temperature high on my Alto-Shaam Oven?
- D
  David TrevinoSep 9, 2025
  If the control temperature is too high on your Alto-Shaam Oven, here's what you should investigate: * Wiring: Check the wiring to all relevant components. * Cooling fans: Test the cooling fans on the relay board assembly, the display board assembly, and the motor drive. * Main cooling fan: Check the main cooling fan.
M
Matthew CooperSep 12, 2025
What causes a VFD Comm Failure in an Alto-Shaam Oven?
- K
  Kim ArellanoSep 12, 2025
  If you are experiencing a VFD communication failure with your Alto-Shaam Oven, consider these potential causes: * Power loss: Check for power to the VFD. * VFD malfunction: Inspect the VFD for any malfunctions. * CAN cable: Ensure the CAN cable is properly connected. * CAN address: Verify that the CAN address is correctly set on the VFD.

Summary

Initial Oven Setup and Support

Before First Use Cleaning

Steps for cleaning the oven before its initial operation.

Warranty Registration

Instructions for registering the manufacturer's warranty online.

Emergency Repair Service

Contact information for 24/7 emergency repair service.

Understanding Safety Information

Hazard Signal Word Definitions

Explanation of DANGER, WARNING, CAUTION, and NOTICE symbols used in the manual.

Basic Oven Operation

Turning Oven On;Off and Calibration

Procedure for powering the oven on/off and calibrating the touchscreen.

Control Panel Interface Overview

Control Panel and Utility Screens

Description of the control panel layout and utility screen functions.

Configuring System Settings

Settings Screens 1 and 2

Configuration options available on Settings Screens 1 and 2.

Preventative Maintenance Management

Preventative Maintenance Screens

Interface for viewing and managing preventative maintenance tasks.

Software Updates

Software Upload Process

Process for downloading and installing new software onto the oven.

Cooking Screen Identification

Cooking Screen Layout and Modes

Identification of elements and modes displayed on the cooking screen.

Auxiliary Oven Functions

Power Settings, Fan Speeds, and Timer

Explanation of power levels, fan speeds, and the multi-shelf timer.

Preheat and Cool Down Features

Guidelines for using the preheat and cool down functions.

Humidity Control, Rapid Cool, Rest, and Door

Description of humidity control, rapid cool, rest, and door reminder functions.

CT PROformance Factory Default Settings

Default Settings Table

Table detailing default cooking modes, temperatures, and times.

Steam Mode Operation

Steam Mode Cooking Procedures

Instructions for cooking by core temperature or time in Steam mode.

Steam Mode Chef Operating Tips

Steam Cooking Advice and Types

Tips for steaming products and guidance on high/low temperature steam.

Combination Mode Operation

Combination Mode Cooking Procedures

Instructions for cooking by core temperature or time in Combination mode.

Combination Mode Chef Operating Tips

Convection Mode Operation

Convection Mode Cooking Procedures

Instructions for cooking by core temperature or time in Convection mode.

Convection Mode Chef Operating Tips

Retherm Mode Operation

Retherm Mode Cooking Procedures

Instructions for cooking by core temperature or time in Retherm mode.

Retherm Mode Chef Operating Tips

Rethermalization Methods and Tips

Tips for on-plate, banquet, and frozen food rethermalization.

Dehydration Mode Operation

How to Cook Using Dehydration Mode

Step-by-step guide for using the Dehydration mode.

Dehydration Mode Chef Operating Tips

Delta-T Core Temperature Cooking Mode

Calibrating the Touch Oven Probe

Procedure for calibrating the oven's temperature probe.

CombiSmoke Procedures

Loading Wood Chips for Smoking

Instructions for preparing and loading wood chips for smoking.

CombiSmoke Operation

Cold Smoking and Activation

Steps for cold smoking and activating the CombiSmoke function.

Recipe Programming

Using Programmed Recipes

Cooking with Preprogrammed Recipes

Guide to selecting and cooking with saved recipes.

Editing and Managing Recipes

Changing and Deleting Saved Recipes

Procedure for editing and removing programmed recipes.

Organizing Programmed Recipes

Creating Recipe Folders

Instructions for creating folders to organize recipes.

Advanced Recipe Organization

Marking Favorites and Locking Recipes

How to mark recipes as favorites and lock them.

HACCP Data Access

Accessing Collected HACCP Data

Steps to view and access HACCP data on the oven screen.

HACCP Data Download Procedure

CombiHood PLUS Ventless Hood

Combilatch Door Interlock System

How to Use the Combilatch

Instructions for operating the Combilatch door interlock.

Special Conditions for New York City

Testing Filter Interlocks

Procedure for testing the hood filter interlock system.

Optional Grease Collection System

Connecting the Grease Collection System

Steps for installing and connecting the optional grease collection system.

Optional Liquid Cleaner System

Connecting the Liquid Cleaner System

Procedure for installing and connecting the optional liquid cleaner.

Recipe Guidelines: Bakery Items

Recipe Guidelines: Bakery Items (Continued)

Recipe Guidelines: Convenience Product Items

Recipe Guidelines: Convenience Product Items (Continued)

Fish & Seafood Items Recipes

Cooking guidelines and parameters for fish and seafood.

Recipe Guidelines: Meat Recipes

Recipe Guidelines: Meat Recipes (Continued)

Recipe Guidelines: Miscellaneous Recipes

Recipe Guidelines: Poultry Recipes

Recipe Guidelines: Poultry Recipes (Continued)

Recipe Guidelines: Vegetable Recipes

Recipe Guidelines: Vegetable Recipes (Continued)

CombiClean Cleaning Agents

Cleaning Agent Safety and First Aid

Essential safety warnings and first aid for using CombiClean cleaning agents.

Preventative Maintenance Procedures

Drain System, Gasket Care, and Decalcifying

Maintenance steps for drain system, gasket care, and oven decalcification.

Weekly Maintenance Checks

Daily Inspection Checklist

Weekly Inspection Checklist

Monthly Inspection Checklist

Yearly Inspection Procedures

Yearly Inspection Checklist - Part 1

Component Inspection Points (Heat Exchanger, Elements, Doors)

Inspection points for heat exchangers, convection elements, doors, and related components.

Yearly Inspection Checklist - Part 2

Final Checks and Functional Tests

Checking smoke element, error history, electrical connections, and fans.

Stainless Steel Surface Care

Proper Cleaning Agents and Materials

Guidelines for selecting appropriate cleaning agents and materials for stainless steel.

Oven Cleaning Procedures

Daily Cleaning Tasks and Probe Care

Routine daily cleaning, probe cleaning, and food trolley cleaning.

CT PROtouch with CombiClean

CT PROtouch with Automatic Liquid Cleaning

Error Codes (E01-E05)

E01-E05: Common System Errors

Troubleshooting for initial errors like water, temperature, fan, and VFD communication.

Error Codes (E06-E27)

E06-E27: VFD, Probe, and Temperature Errors

Troubleshooting for VFD, probe, and temperature-related errors.

Error Codes (E28-E54)

E28-E54: Probe, Steam, Motor, and Water Errors

Troubleshooting for probe, steam, motor, and water supply errors.

Error Codes (E55-E94)

E55-E94: Vent, Gas, and Communication Errors

Troubleshooting for vent, gas ignition, blower, and communication errors.

Error Codes (E100-E109)

E100-E109: Hood, Maintenance, and High Limit Errors

Troubleshooting for hood faults, maintenance reminders, and high limit switch errors.

Error Codes (E200-E290)

E200-E290: VFD and SD Card Errors

Troubleshooting for VFD voltage, current, overheating, and SD card errors.

Touch Motor Control Error Codes

Limited Warranty Information

Warranty Period, Exclusions, and Conclusion

Details on warranty coverage, exclusions, and conclusion terms.