Installation & Operation Guide Page 42 of 48
Chapter 5: Miscellaneous
Frequently Asked Questions (FAQs)
1. Q: Some user's fingerprints occasionally cannot be verified?
A: The following reasons could lead to a poor fingerprint template:
Smooth fingerprint
The fingerprint contains too many drapes [ridges] and/or they change too often
The fingerprint in question has serious skin shed
Resolution: Select a different fingerprint (less crinkle, no sloughed off skin, clear image), and make your
fingerprint touch a larger area of the sensor. Also, enroll more than 1 fingerprint, and use 1:1 match method with
password verification method.
2. Q: MTX-30 Fingerprint terminal(s) fail to communicate?
A: The following reasons could lead to faulty communications:
COM port configuration is not correct. COM port currently selected is not the actual COM port being used in
device management.
The Baud rate settings between the fingerprint reader and the PC COM port are different
The fingerprint reader has failed to connect with the network.
The fingerprint reader has connected but its block by firewall.
The USB connector is not fully plugged.
The Data line or converter (CommStik) fails to communicate due to cable damage.
The PC COM port if faulty.
3. Q: Upon power up, the MTX-30 Fingerprint terminal TFT displays incompletely; only half, sometimes
jumbled, etc.?
A: The possible reasons are:
Bad motherboard in fingerprint terminal.
Bad TFT display, seek service/repair/replacement.
4. Q: How to clear administrator from the MTX-30 terminal?
A: The following method could be used:
Privileges utilizing the "Clr Admin Pri" [clear administrator privileges] command from the Adv Option menu.
However, if you cannot gain access to do this, you must use the "Clear Maps" command from Time Guardian.
See Using the Fingerprint Commands. Warning! Cleaning maps will erase your clock, contact support if cannot
gain access to the clock.
From the Fingerprint terminal follow this procedure:
Step 1. Press the MENU button.
Step 2. Enter administrator User ID.
Step 3. Press OK, and enter password or press enrolled finger.
Step 4. Select User Mng menu and press OK.
Step 5. Select Manage and press OK.
Step 6. Select Badge No., press OK
Step 7. Select Edit and press OK.
Step 8. Change User Role from Admin to User
Step 9. Select “(OK M/┘)” and press OK.
Step 10. Press ESC to go back to main menu.
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