Troubleshooting
Troubleshooting
If you experience a problem with your appliance or are concerned that the appliance is not functioning correctly, you can carry out
some easy checks before calling for service, please see below. You can carry out some easy checks according to this section before
calling for service.
Warning! Do not try to repair the appliance yourself . If the problem persists after you have made the checks mentioned below,
contact a qualified electrician, authorized service engineer or the shop where you purchased the product.
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Noise from the appliance
The motor runs continuously
It is normal to frequently hear the sound of the motor, it will need to run more when in
following circumstances :
• Temperature setting is set colder than necessary
• Large quantity of warm food has recently been stored within the appliance .
• The temperature outside the appliance is too high.
• Doors are kept open too long or too often.
• After your installing the appliance or it has been switched off for a long time.
Check that the air outlets are not blocked by food and ensure food is placed within
the appliance to allow sufficient ventilation. Ensure that door is fully closed.
To remove the frost, please refer to cleaning and care chapter.
You may have left the doors open too long or too frequently; or the doors are kept
open by some obstacle; or the appliance is located with insufficient clearance at the
sides, back and top
Increase the temperature by following the "Display controls" chapter.
A layer of frost occurs in
the compartment
Temperature inside is too warm
Temperature inside is too cold
• Clicking noise before the compressor starts.
Other unusual noises are due to the reasons below and may need you to check and
take action: The cabinet is not level. The back of appliance touches the wall. Bottles
or containers fallen or rolling.
Problem Possible cause and solution
Appliance is not working correctly
Odours from the compartments
Check whether the power cord is plugged into the power outlet properly.
Check the fuse or circuit of your power supply, replace if necessary.
The ambient temperature is too low. Try setting the chamber temperature to a colder
level to solve this problem. It is normal that the freezer is not operating during the
automatic defrost cycle, or for a short time after the appliance is switched on to
protect the compressor.
The interior may need to be cleaned
Some food, containers or wrapping cause odours.
Noise from the appliance
The sounds below are quite normal:
• Compressor running noises.
• Air movement noise from the small fan motor in the freezer compartment or
other compartments.
• Gurgling sound similar to water boiling.
• Popping noise during automatic defrosting.
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