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Describes the current manual appointment scheduling process and its limitations.
Details the new online portal for carriers to schedule appointments efficiently.
Steps for carriers to request a new account for the Carrier Appointment Request Portal.
Instructions on how carriers can log in to the Carrier Appointment Request Portal.
Options for carriers after login: submitting new requests or searching past appointments.
Details required from carriers to submit a new appointment request for freight.
Criteria and process for searching previously submitted appointment requests.
Display of search results for carrier appointment requests.
How the portal displays and manages errors encountered during appointment requests.
Information on how to contact support for issues with the portal.
Key guidelines and best practices for using the Carrier Appointment Request Portal.
Important prohibitions and actions to avoid when using the portal.
Sample email confirming a carrier appointment request.
Sample email indicating a carrier appointment has been rescheduled.
Example of an error message when a PO number is invalid.
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General