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App Connection Troubleshooting
• If Bluetooth scan immediately stops and the pop-up “No Amplink device found” appears. Check to
make sure your phone’s Bluetooth is on. If you are on Android, makes sure the Amplink app has
location permissions (Settings -> Apps & Notifications-> Amplink -> Permissions -> Location ->
Allow). If you are running iOS, make sure Bluetooth permissions are enabled (Settings -> Scroll
down until you see “Amplink” -> then enable Bluetooth permissions). Then completely close the
app and try again.
• If connection is lost, completely close the Amplink app. Then make sure the Amplink is powered
on and the green LED is lit. Then reopen the app and try again.
• If, upon pairing request, you click cancel or miss the popup completely close the app and try
again.
• If your phone says Amplink is connected in the Bluetooth settings but the app cannot find the
device, you need to forget the Amplink device. On iOS go to Bluetooth settings click the blue “i”
within the circle next to “Amplink” then select “Forget this device”. On Android go to Bluetooth
settings and click on the gear icon and select “Forget”. Then open the app back up and try again.
• If you have an Amplink with a serial number less or equal to 56027415 and on iOS, your app
continues to search for more than 20 seconds or on Android, you get a “Connection Lost” error
after a blank screen. You may have reached the max number of pairable devices on your Amplink
and you will need to send it in for reprogramming, after which there will no longer be a limit on the
number of devices that can pair with your Amplink. Please give us a call or email us to make sure
this is your issue.
Phone: 515-981-5504, Email: info@rowe-electronics.com
Note: Amplinks with a serial number greater than 56027415 will not have this issue.
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