P/N 1011175 Rev. H 08/20
9
Troubleshooting
Problem Possible Cause Corrective Action
Unit steams, but requires
two or more cycles to melt
cheese.
Generator Surface temperature is too low Verify generator surface temperature to be 380-420°F.
Insucient or excessive calcium deposits
on Generator Surface.
Verify generator surface has a thin calcium coating for
proper steaming. Refer to the Maintenance section of this
manual.
Generator Cover is warped or loose.
Verify the Wing Nut is tight. If noticeable steam escapes
around the Generator Cover, replace the cover.
Low water pressure.
Verify water pressure regulator is set to 20-25 psi. Adjust
accordingly.
Water volume adjustment is set too low.
Calibrate the unit for proper water volume. Refer to the
Maintenance section of this manual.
Generator steam ports are restricted. Verify the steam ports are not restricted. Clean accordingly.
Generator Surface is bare.
Generator Surface must have a thin calcium coating for
proper steaming. Refer to the Maintenance section of this
manual.
Damaged or worn Quick Disconnect.
Generator Surface must have a thin calcium coating for
proper steaming. Refer to the Maintenance section of this
manual.
Damaged or worn Quick Disconnect.
Remove the Quick Disconnect from the rear of the unit. The
white plastic piece should protrude approximately 1/8” from
the metal.
Unit heats but does not
steam.
Low or no water pressure in water line.
Remove the Quick Disconnect Insert from teh rear of the
unit. While holding into an empty cup, press the white
plastic tip for 5 continuous seconds. A strong, steady water
ow should be noted. If so, re-engage rmly into the unit.
If not present, or low pressure, contact your maintenance
person or plumber.
Solenoid valve coil is defective.
Contact your local Authorized Service Agency.
Control Board inoperable or problematic.
Quick Disconnect is not fully engaged at
rear of unit or is damaged.
Remove and re-engage the Quick Disconnection rmly until
a click is hear. Replace if damaged.
CYCLE/START button is inoperable. Contact your local Authorized Service Agency.
Optical Switch is not activated.
Ensure the Spatula is fully inserted and engaged the
Optical Switch. Replace the Spatula if it is bent or
damaged.
Optical Switch is inoperable. Contact your local Authorized Service Agency.
Excessive condensation in
food compartment.
Water pressure is too high.
Verify water pressure regulator is set to 20-25 psi. Adjust
accordingly.
Water volume adjustment is set too high.
Calibrate unit for proper water volume. Refer to the
Installation section of this manual.
WARNING
To avoid possible personal injury and/or damage to the unit, inspection, test, and repair of electrical equipment should be performed
by qualied service personnel. The unit should be unplugged when servicing, except when electrical tests are required. Use extreme
care during electrical circuit tests. Live circuits will be exposed. If the troubleshooting steps listed below do not solve your machine’s
problem, contact an Authorized Service Agency for further assistance.
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