AOC 24G2U User Manual

26
Troubleshoot
Problem & Question
Possible Solutions
Power LED Is Not ON
Make sure the power button is ON and the Power Cord is properly connected
to a grounded power outlet and to the monitor.
No images on the screen
 Is the power cord connected properly?
Check the power cord connection and power supply.
 Is the cable connected correctly?
(Connected using the D-sub cable)
Check the DB-15 cable connection.
(Connected using the DVI cable)
Check the DVI cable connection.
(Connected using the HDMI cable)
Check the HDMI cable connection.
(Connected using the DP cable)
Check the DP cable connection.
* DVI/HDMI/DP input is not available on every model.
 If the power is on, reboot the computer to see the initial screen (the login
screen), which can be seen.
If the initial screen (the login screen) appears, boot the computer in the
applicable mode (the safe mode for Windows 7/8/10) and then change
the frequency of the video card.
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the
Service Center or your dealer.
 Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds
the maximum resolution and frequency that the monitor can handle
properly.
Adjust the maximum resolution and frequency that the monitor can
handle properly.
 Make sure the AOC Monitor Drivers are installed.
Picture Is Fuzzy & Has
Ghosting Shadowing Problem
Adjust the Contrast and Brightness Controls.
Press to auto adjust.
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output connector
on the back.
Picture Bounces, Flickers Or
Wave Pattern Appears In The
Picture
Move electrical devices that may cause electrical interference as far away
from the monitor as possible.
Use the maximum refresh rate your monitor is capable of at the resolution
you are using.

AOC 24G2U Specifications

General

3D	No
Color depth	6 bit
Pixel pitch	0.2745 x 0.2745 mm
Screen shape	Flat
Backlight type	W-LED
Display surface	Matt
Display diagonal	23.8 \
Surface hardness	3H
Adobe RGB coverage	91 %
Display technology	LED
Native aspect ratio	16:9
Horizontal scan range	30 - 160 kHz
NTSC coverage (typical)	85 %
Viewable size, vertical	296.46 mm
sRGB coverage (typical)	123 %
Contrast ratio (dynamic)	20000000:1
Contrast ratio (typical)	1000:1
Display number of colors	16.7 million colors
Display diagonal (metric)	60.452 cm
Viewable size, horizontal	527.04 mm
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	1920 x 1080 (HD 1080)
AMD FreeSync type	FreeSync Premium
AMD FreeSync refresh rate range	48 - 144 Hz
Feet color	Black
Certification	True
Product color	Black, Red
Country of origin	China
Front bezel color	Black/Red
Heavy metals free	Hg (mercury)
Market positioning	Gaming
HDMI version	1.4
USB hub version	3.2 Gen 1 (3.1 Gen 1)
DisplayPort version	1.2
Headphone connectivity	3.5 mm
USB Type-A downstream ports quantity	4
Tilt angle range	-5 - 23 °
Cable lock slot type	Kensington
Number of OSD languages	16
Panel mounting interface	100 x 100 mm
On Screen Display (OSD) languages	CHI (SIMPL), CHI (TR), CRO, CZE, DEU, DUT, ENG, ESP, FIN, FRE, ITA, JPN, KOR, POL, POR, RUS, SWE, TUR, UKR
TV tuner integrated	-
Exterior finish type	Textured
Recyclable packaging material	100 %
Cables included	AC, DisplayPort, HDMI
HDMI cable length	1.8 m
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (standby)	0.3 W
Power consumption (typical)	21 W
RMS rated power	2 W
Package depth	184 mm
Package width	605 mm
Package height	492 mm
Package weight	6250 g
Harmonized System (HS) code	85285210
Commodity Classification Automated Tracking System (CCATS)	8528594000
Sustainability certificates	WEEE

Weight and Dimensions

Depth (with stand)	227.3 mm
Height (with stand)	504.61 mm
Weight (with stand)	4250 g
Depth (without stand)	47.2 mm
Width (without stand)	539.05 mm
Height (without stand)	322.1 mm
Weight (without stand)	2950 g