37
Troubleshoot
Problems
Possible solutions
The power indicator is not lit.
Check if the power is turned on.
Check if the power cord is connected.
The power indicator is lit, but
there is no image display.
Check if the computer power is turned on.
Check if the graphics card of the computer is well plugged.
Check that the signal wire of the display has been correctly connected to the
computer.
Check the plug of the signal wire of the display, and make sure all pins are not
bent.
Observe the indicator through the Caps Lock key on the keypad of the computer
to conrm if the computer is working.
There is no image, but the
power indicator ashes orange.
The OLED panel malfunctions and fails to work properly. Seek advice from AOC
after-sales service persons.
Failure to realize plug-to-use.
Check if it supports plug-to-use.
Check if the adapter supports plug-to-use.
Dim image.
Adjust luminance and contrast ratio.
The image is bouncing or
rippled.
There may be electrical appliances and devices at the periphery that may cause
electronic interference.
The screen displays “the signal
wire is not available” or “no
signal.”
Check if the signal wire is correctly connected.
Check if the pin of the signal wire plug is damaged.
The Pixel Refresh function can be enabled and run in the display menu to
eliminate image retention which has been generated. Running this function for
several times can obtain a desirable image display eect. For other instructions
regarding screen maintenance, refer to the User Instructions in the ocial website.
The screen displays “invalid
input”.
Check if your computer is set in an improper display mode Please re-set your
computer in the display mode listed in the detailed user instructions.
Image retention.
Based on the characteristics of the OLED panel, the Pixel Refresh function
can be enabled and run in the display menu to eliminate image retention which
has been generated. It is recommended to run this function for several times to
obtain a desirable image display effect. For other instructions regarding screen
maintenance, please refer to the User Instructions in the ocial website.
Regulation & Service
Please refer to Regulation & Service Information which is in the CD manual
or www.aoc.com (to find the model you purchase in your country and to find
Regulation & Service Information in Support page.
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