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Chapter 14 Frequently Asked Questions
· Product cannot be turned on or boots-up abnormally
① Plug the AC adapter.
② Press and hold the Power button for 6 to 10 seconds, to restart.
③ Shutdown（ensure the USB cable is unplugged, then,
a) Press and hold the power button and volume button 3 seconds at the same time.
Release the buttons and tablet will boot and an Android robot will be displayed.
b) Press the power button for 2 seconds, then press the volume up “+” button to enter
into Android system recovery utility interface.
c) Select “wipe data/factory reset” or “recovery system from backup” (navigate menu by
pressing volume up/down (“+” /“-”) buttons), then,
d) Press the power button to perform selection.
e) Navigate (with the volume up/down (“+” / “-”) buttons) to the menu item: “Yes – delete all
user data.
f) Press the power button to perform selection.
g) When presented with “reboot system now”, press the power button to perform selection.
The tablet will be restored to factory defaults and all data on device will be erased.
· No sounds from headset
Check if the volume is set to 0 (lowest).
Check if the headset is properly connected (plugged all the way in).
· Loud / static noises
Check if the plug of the headset is clean. Dirt may result in noise.
Check if the file being played for possible damage. Play other music files to confirm this. If it is
damaged,it may cause loud noises or sound skipping.
· Screen shows garbled / incomprehensible characters
Check if the correct language is set (in Settings / Language & input).
· Cannot download files
Make sure that the computer is properly connected to the tablet
Make sure that the storage space is not full
Make sure that the USB cable is not damaged
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