EBIKE WARRANTY
Warranty inspection
In order to ensure complete function of the eBike it is recommended to perform the warranty inspection. It
should be performed commonly after 100 to 150 km of ride. During the inspection there is going to be checked
the fastening of all joints, brakes and gears setting and naturally the electric system itself. The dealer should
perform the inspection of the eBike and confirm it into the warranty certificate. We recommend to do the
warranty inspection approximately within 3 months from the beginning of the warranty (date of sale) or after
travelling 100 -150 km. If the warranty inspection is not performed the eBike can be permanently damaged by
further use. In such case warranty may not be accepted.
Complaints procedure
• Complaints about the eBike or battery shall be raised to your dealer.
• In case of applying the complaint submit your purchase document, warranty certificate with confirmed
warranty inspection and recorded production serial number of the frame and battery, give the reason
for raising the complaint and description of the defect.
Warranty terms
24 months for the frame and the eBike components – it relates to the production defects and material defects
except common wear from use.
12 months for the battery service life – nominal battery capacity does not drop below 70% of its total capacity
during 12 months from the purchase of the eBike.
The guarantee period is extended by the period of time for which the product has been under repair
service.
The warranty relates only to the first owner.
Warranty conditions
• The eBike can only be used to the purpose it was designed for.
• The eBike can only be used, stored and maintained according to this user manual.
• The eBike must pass the warranty inspection within 3 months from the warranty validity period.
The warranty rights terminate
• In case it was detected that the product damage was caused by the user (accident, unprofessional
handling above the scope of this user manual, unprofessional intervention into the eBike construction or
electric system connections, incorrect storage, etc.).
• Warranty period termination.
• In case of common wear from use (e.g. wear of tyres, chain, cassette, chainwheel, brake discs, and shoes, etc.).
Disposal of electric and electronic devices
Applied electric or electronic products (motor, battery, display, sensors, cabling) must not be
disposed together with municipal waste. To dispose the product properly hand it over at
designated collection yards where it will be accepted free of charge. By correct disposal of this
product you shall help to maintain valuable natural resources as well as prevent from potential
negative impacts on environment and human health. Seek further details from your local
authority or from the nearest collection yard. Should be this type of waste not disposed properly
penalties and other sanctions may be imposed according to national regulations.
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