9
TROUBLESHOOTING
The following situations are not covered by the One Year Warranty.
1. Water is not hot: (assuming cold water supply is connected properly and valve is open)
• Check if dispenser is plugged in.
• Turn thermostat control dial fully clockwise. This may produce boiling water in approximately
15 mintues and possibly be accompanied by a gurgling sound in the tank and/or water “sputtering”
from the faucet. If the water boils, turn thermostat control dial slightly counterclockwise until
the gurgling and/or “sputtering“ stops. This should take place within 20 seconds. Turn control
dial an additional 1/8” (3mm) counterclockwise at the tip of the dial. Wait 15 minutes and check
the temperature of the water.
NOTE: Water temperature is measured at the faucet discharge, not in a vessel.
• Check for blown fuse or circuit breaker is tripped (also see IMPORTANT NOTE explaining the self
re-setting thermal fuse in step 6 of installation).
2. Hot water drips or sputters from faucet:
• Turn thermostat control dial counterclockwise (see item 1).
• Check that the hose connecting the faucet to the dispenser tank is not clogged, twisted or
kinked.
• If quick-connect fitting is connecting cold water supply, check for a clogged filter screen in
quick-connect fitting (see CLEANING AND MAINTENANCE of faucet manual).
• Check for proper installation of copper tubing from faucet to dispenser tank and faucet to
water line. If connected backwards or cross-connected, valve may be damaged. Refer to Step
4 in this manual.
3. Water does not flow right away or at all:
• Due to high temperature and for safety reasons, the tank is not under pressure causing a
slight delay in water flow.
• Make sure all valves on water supply are open.
• Check if quick-connect filter screen or faucet filter screen is clogged (see faucet manual).
• Check water lines to assure that hoses/tubes are not kinked or twisted.
4. Water boils or vapor appears:
• Lower temperature setting by turning thermostat control dial counterclockwise.
NOTE: The thermostat activates the heater after water temperature in the tank drops
approximately 15°F (8°C) from the maximum setting. The dispenser does not produce a
continuous flow of hot water.
NOTE: If a water filter is connected to the inlet line, change the filter element at
recommended intervals or more often.
NOTE: If lowering the thermostat setting does not stop the boiling, unplug the power supply
cord and contact customer service.
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