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set up guides, water damage, improper
cleaning solutions, improper mainte-
nance (storage during winter for exam-
ple), extreme/stunt driving, commercial
use, unauthorized accessories, upgrades
not sold by Apollo
• Accessories or upgrades
• Screws, loss of screws, stripped screws
due to over forcing
• Battery failures due to water damage,
improper charging, power surges, aer
market chargers or lack of proper winter
storage (75% battery capacity in room
temperature)
• Unauthorized service centre repairs or
parts will not be covered if damage,
failure or loss occurs
• Any refunds or incurred costs such as
Uber rides, public transportation, loss
of time, consequential, special, punitive
or incidental loss, damage to personal
property
• Any product rusting, blemishes, loss of
colour due to sun exposure over time of
usage
• Any orders that have received a charge-
back and that are currently under inves-
tigation (until the resolution is solved,
warranty will be voided)
Claims Process
APOLLO WILL NOT PROCEED WITH ASSIS-
TANCE UNDER THE LIMITED WARRANTY
WITHOUT RECEIVING A VIDEO OR IMAGE
SHOWING THE CLAIMED DEFECT FIRST.
In order to effectively help you get the repair
or replacement part needed, you must do the
following:
1. Submit a repair request by pressing the
"submit a request" button on our help
centre at: apolloscooters.zendesk.com
Our support team will review your request
and get back to you within one business
day.
2. If the engineering team determines
the component is in fact defective and
needs replacement, they will send you
the replacement part and written/video
instructions on how to repair or replace
the component.
If you do not feel comfortable or do not have
the time to do the repair yourself, you may
use one of our repair centres (labour will be
free of charge). However, the customer will
be responsible for the shipping cost, taxes
and obtaining a scooter box if not still in
possession of it. Customers may also deliver
the scooter to the repair centre themselves
if desired. Contact us to identify the location
centre nearest to you.
To be clear, if your scooter faces a manufactur-
ing defect aer 30 days or 10km (whichever
comes first), Apollo will not replace the scoot-
er with a new unit. Rest assured that Apollo
will cover the parts and provide instructions
to get this back to safe/riding condition, but
replacing the entire unit will not be an option.
THE SOLUTIONS ABOVE ARE APOLLO’S
SOLE AND EXCLUSIVE REMEDIES FOR
ANY MANUFACTURE CLAIM ON LIMITED
WARRANTY. APOLLO IS NOT LIABLE FOR
ANY DAMAGES OR LOSSES DURING THIS
PROCESS, DIRECTLY OR INDIRECTLY.
Damage During Ship-
ping
Apollo offers the option to purchase addition-
al shipping insurance to cover the value of
your scooter in transit. Without that shipping
insurance, any loss or damage during ship-
ping is at the responsibility of the customer.
Apollo can assist with opening a claim against
the courier for up to $100. If shipping insur-
ance is purchased and the scooter arrives
damaged, Apollo will be able to replace your
unit (upon verification from the customer
support and engineering teams).
If your scooter does arrive damaged, please
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