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gence, improper assembly, modifica-
tions, accidents, misuse, improper tools,
acts of god, failure to follow user manual/
set up guides, water damage, improper
cleaning solutions, improper mainte-
nance (storage during winter for exam-
ple), extreme/stunt driving, commercial
use, unauthorized accessories, upgrades
not sold by Apollo
• Accessories or upgrades
• Screws, loss of screws, stripped screws
due to over forcing
• Battery failures due to water damage,
improper charging, power surges, aer
market chargers or lack of proper winter
storage (75% battery capacity in room
temperature)
• Unauthorized service centre repairs or
parts will not be covered if damage,
failure or loss occurs
• Any refunds or incurred costs such as
Uber rides, public transportation, loss
of time, consequential, special, punitive
or incidental loss, damage to personal
property
• Any product rusting, blemishes, loss of
colour due to sun exposure over time of
usage
• Any orders that have received a charge-
back and that are currently under inves-
tigation (until the resolution is solved,
warranty will be voided)
Claims Process
APOLLO WILL NOT PROCEED WITH ASSIS-
TANCE UNDER THE LIMITED WARRANTY
WITHOUT RECEIVING A VIDEO OR IMAGE
SHOWING THE CLAIMED DEFECT FIRST.
In order to effectively help you get the re-
pair or replacement part needed, you must
do the following:
1. Submit a repair request by pressing the
"submit a request" button on our help
centre at: support@fluidfreeride.com
Our support team will review your
request and get back to you within one
business day.
2. If the engineering team determines
the component is in fact defective and
needs replacement, they will send you
the replacement part and written/video
instructions on how to repair or replace
the component.
If you do not feel comfortable or do not
have the time to do the repair yourself,
you may use one of our repair centres
(labour will be free of charge). However,
the customer will be responsible for the
shipping cost, taxes and obtaining a
scooter box if not still in possession of
it. Customers may also deliver the scooter
to the repair centre themselves if desired.
Contact us to identify the location centre
nearest to you.
To be clear, if your scooter faces a manufac-
turing defect aer 30 days or 10km (which-
ever comes first), Apollo will not replace
the scooter with a new unit. Rest assured
that Apollo will cover the parts and provide
instructions to get this back to safe/riding
condition, but replacing the entire unit will
not be an option.
THE SOLUTIONS ABOVE ARE APOLLO’S
SOLE AND EXCLUSIVE REMEDIES FOR
ANY MANUFACTURE CLAIM ON LIMITED
WARRANTY. APOLLO IS NOT LIABLE FOR
ANY DAMAGES OR LOSSES DURING THIS
PROCESS, DIRECTLY OR INDIRECTLY.
Damage During Ship-
ping
Apollo offers the option to purchase addi-
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