6
TROUBLESHOOTING
Problem Possible Solution
Plug in the air purifier.
Plug the air purifier into a different outlet.
The air purifier is malfunctioning. Contact Customer Support
Check to see if the power cord is damaged. If it is, stop
using the air purifier and contact Customer Support.
Air purifier makes an
unusual noise and
the air outlet is less.
Make sure the filter is removed from its packaging and
properly in place.
Make sure the filter is properly in place with plastic
packaging removed.
Make sure the air purifier is operating on a hard, flat, even
surface.
Replace the filter.
The air purifier may be damaged, or a foreign object may
be inside. Stop using the air purifier and contact Customer
Support . Do not try to repair the air purifier
Replace the filter element.
Make sure not to use your purifier in an area with high
humidity or while diffusing essential oils.
Contact Customer Support.
The pre-filter may be clogged by large particles, such as hair
or lint, blocking airflow. Clean the pre-filter.
Replace the filter.
Air purifier will not turn on
or respond to button
controls.
Airflow is significantly
reduced.
Strange smell coming
from the purifier.
Leave 15 in / 38 cm of clearance on all sides of the air
purifier.
If your problem is not listed , please contact Customer Support.
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