6
Troubleshooting
and tips
All your cables and equipment
are plugged in securely and
turned on (if your equipment
is still not working properly,
contact your service provider)
Your nbn
™
connection box
power cord is plugged in
firmly at bothends and the
power is turned on
The Power, Online,
Downstream and Upstream
indicator lights on your
nbn
™
connection box are on (if they
flash for more than 30 minutes,
contact your service provider)
The coaxial cable/s are not
pinched, kinked or bent (this
can cause a break or short
in the cable and may have
to be replaced, and charges
may apply)
The splitter (if used), coaxial
cables and your service
provider’s yellow Ethernet cable
are connected securely between
your nbn
™
connection box and
the walloutlet
You have read your service
provider’s guide for further
instructions
Having trouble with your nbn
™
connection? Try this checklist:
For more troubleshooting tips
visit nbn.com.au/installation
11 Connection with pay TV or existing cable internet
To Next Page
Loading...
