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Arris touchstone TM1602 - User Manual

Arris touchstone TM1602
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Touchstone
®
TM1602G
Telephony Modem User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone. the Touchstone TM1602G Telephony Modem brings it all to
you faster and more reliably, all while providing toll quality Voice over IP telephone
service. It also provides a Lithium-Ion battery backup to provide continued tele-
phone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

Table of Contents

Questions and Answers

  • J
    Julie MillerAug 15, 2025
    What to do if Arris Modem is not connecting to the Internet?
    • E
      Edward PhillipsAug 15, 2025
      If you're not getting on the Internet with your Arris Modem, remember that it may take over 30 minutes to establish a connection the first time you power it up. Ensure your modem remains plugged into AC power and connected to the cable system. Check all cable connections, making sure connectors are tight and the coax cable isn't pinched or sharply bent. If splitters are in use, remove them and connect the modem directly to the outlet.
  • K
    Kevin HicksAug 18, 2025
    Why is my Arris touchstone TM1602 Internet so slow?
    • M
      mannjenniferAug 18, 2025
      If your Internet is slow with the Arris Modem, the website you're visiting might be overloaded. If other sites download quickly, wait and try again. Peak usage times can also affect speed. If connected to a LAN, other network activity might be slowing your connection. You can test your network speed using an online tool.
  • A
    Andre CoxAug 21, 2025
    Why am I not getting on the internet with my Arris touchstone TM1602?
    • J
      Jason StephensAug 21, 2025
      It might take over 30 minutes to establish a connection the first time you power up your Arris Telephony Modem, especially when many people are online. Ensure your modem remains plugged into AC power and connected to the cable system. Check that the Power and Online lights are on. If the Power light blinks for more than 30 minutes, contact your cable company. Also, check your cable connections to ensure they are tight. If the coax cable is pinched, kinked, or bent sharply, you may need to replace it. If you have splitters between the modem and the CATV outlet, remove them and connect the modem directly to the outlet.
  • L
    Lori WilsonAug 25, 2025
    What to do if my Arris Modem internet is slow?
    • S
      Sally RichardsonAug 26, 2025
      If your Arris modem internet speed is slow, it could be due to a few reasons. If the website you're visiting is very popular, or if you're experiencing peak usage hours, wait a few minutes and try again. If your Telephony Modem is connected to a LAN, either directly or through a firewall, other communications on the LAN may slow down your connection. You can also test your network speed using an online tool.
  • M
    monique11Aug 28, 2025
    What to do if only one computer can get internet from Arris Modem?
    • M
      Melissa TapiaAug 28, 2025
      Check your cable company’s terms of service, as they may only allow one computer to connect directly to the Arris Telephony Modem.
  • M
    Makayla SalazarAug 31, 2025
    Why I don't have dial tone on my Arris touchstone TM1602?
    • J
      Jaclyn BurkeAug 31, 2025
      If you don’t have a dial tone when you pick up your phone connected to the Arris Modem, start by checking if the Power LED is lit. If not, ensure the modem is plugged in and the outlet has power. Then, verify if the Online LED is lit; if not, check the coax connection at both the modem and the wall. Also, check if the Telephone (Tel 1 or Tel 2) LED is lit. If it's blinking, there might be a phone off the hook somewhere in the house. Ensure the phone is directly plugged into the correct port (Tel 1 or Tel 2) on the modem. Try a different phone and cable to rule out equipment issues. If problems persist, contact your service provider.
  • C
    Cory WilsonSep 4, 2025
    How to fix Arris Telephony Modem when the power light is off?
    • K
      Kathleen EllisSep 4, 2025
      If the Arris Telephony modem's power light is off, check all power connections to ensure the power cord is firmly plugged in at both ends. If using a power strip, verify that it is switched on. Avoid outlets controlled by a wall switch. Test the outlet with another device. Finally, check the fuse or circuit breaker panel.
  • P
    paulriceSep 12, 2025
    How to fix Arris touchstone TM1602 when power light is off?
    • J
      James BryantSep 12, 2025
      If the Arris Telephony modem is plugged in but the power light is off, check all power connections to ensure the power cord is firmly plugged in at both ends. If the power cord is plugged into a power strip, verify that the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Check the outlet by plugging in another device, such as a lamp. Finally, check the fuse or circuit breaker panel.

Summary

Safety Requirements

FCC Part 15

RF Exposure

Industry Canada Compliance

Outlines compliance with Industry Canada regulations for radio transmitters.

For Mexico

Specifies operational conditions for equipment in Mexico.

European Compliance

Getting Started

System Requirements

Recommended Hardware

Ethernet Connection

What About Security?

Battery Installation and Replacement

Basic Battery Installation and Replacement

Extended Battery Installation and Replacement

Maximum Battery Installation and Replacement

Installing and Connecting Your Telephony Modem

Front Panel

Describes the indicators and their functions on the modem's front panel.

Rear Panel

Describes the connectors and controls on the modem's rear panel.

Mounting the Telephony Modem

Instructions

Wall-mounting instructions

Desktop mounting instructions

Connecting the Telephony Modem

Making Ethernet Connections

Making Telephone Connections

Configuring Your Ethernet Connection

TCP;IP Configuration for Windows XP

Provides steps to configure TCP/IP settings for Windows XP.

TCP;IP Configuration for Windows 7

Provides steps to configure TCP/IP settings for Windows 7.

TCP;IP Configuration for MacOS X

Provides steps to configure TCP/IP settings for MacOS X.

Using the Reset Button

Booting from Battery

Troubleshooting

Power Light Issues

Addresses issues where the modem's power light is off or blinking.

Internet Connection Problems

Arris touchstone TM1602 Specifications

General IconGeneral
DOCSIS3.0
Downstream Channels16
Upstream Channels4
Ethernet Ports2
Voice Ports2
Max Upload Speed120 Mbps
Channel Bonding16x4
CompatibilityMajor Cable Providers
Weight1.5 lbs

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