Arris Touchstone TM1602G

Questions and Answers

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Natalie HarrisonAug 5, 2025
Why am I not getting on the internet with my Arris Touchstone TM1602G Modem?
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  kayla55Aug 5, 2025
  It might take over 30 minutes to establish a connection the first time you power up your Arris Telephony Modem, especially when many people are online. Ensure your modem remains plugged into AC power and connected to the cable system. Check that the Power and Online lights are on. If the Power light blinks for more than 30 minutes, contact your cable company. Also, check your cable connections to ensure they are tight. If the coax cable is pinched, kinked, or bent sharply, you may need to replace it. If you have splitters between the modem and the CATV outlet, remove them and connect the modem directly to the outlet.
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Laura HallAug 12, 2025
What to do if my Arris Modem internet is slow?
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  Tiffany EllisAug 12, 2025
  If your Arris modem internet speed is slow, it could be due to a few reasons. If the website you're visiting is very popular, or if you're experiencing peak usage hours, wait a few minutes and try again. If your Telephony Modem is connected to a LAN, either directly or through a firewall, other communications on the LAN may slow down your connection. You can also test your network speed using an online tool.
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Matthew JuarezAug 17, 2025
What to do if only one computer can get internet from Arris Modem?
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  juanandrewsAug 17, 2025
  Check your cable company’s terms of service, as they may only allow one computer to connect directly to the Arris Telephony Modem.
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James PetersAug 29, 2025
How to fix Arris Touchstone TM1602G Modem when power light is off?
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  Phillip WyattAug 29, 2025
  If the Arris Telephony modem is plugged in but the power light is off, check all power connections to ensure the power cord is firmly plugged in at both ends. If the power cord is plugged into a power strip, verify that the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Check the outlet by plugging in another device, such as a lamp. Finally, check the fuse or circuit breaker panel.
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emillerNov 22, 2025
Why don't I have dial tone on my Arris Modem phone?
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  Matthew KempNov 22, 2025
  If you don’t have a dial tone when you pick up your phone connected to the Arris Modem, check the following: * Is the Power LED lit? If not, ensure the modem is plugged in and the outlet has power. * Is the Online LED lit? If not, check the coax connection at the modem and the wall. If the Online LED is lit, proceed to the next step. * Is the Telephone (Tel 1 or Tel 2) LED lit? If not, phone service has not been provisioned on that line; contact your cable company. If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up. If it is lit, go to the next step. Also, ensure the phone is plugged directly into the modem. If so, try a different phone and phone cable. If a new phone and cable do not restore dial tone, call your cable company. If t...