Arris Touchstone TM502 User Manual

Touchstone TM502 Telephony Modem User’s Guide 1
Touchstone™ TM502 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM502 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser-
vice. Some models even provide a Lithium-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with ei-
ther a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem also provides a USB connection. You can connect two separate
computers at the same time using both of these connections. In addition, the
Touchstone Telephony Modem provides for up to two separate lines of telephone
service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (TM502G Model Only)
Installing and Connecting Your Telephony Modem
Installing the Telephony Modem USB Drivers
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

Arris Touchstone TM502 Specifications

General

Modem Type	Cable Modem
DOCSIS Standard	DOCSIS 2.0
Maximum Download Speed	38 Mbps
Maximum Upload Speed	30 Mbps
Ethernet Ports	1
Telephony Ports	2
Compatible ISPs	Comcast, Time Warner Cable, Cox

Summary

Safety Requirements

Getting Started

About Your New Telephony Modem

Getting Service

Steps to contact the cable company to establish service.

Connecting Your Telephony Modem

Ethernet vs. USB Connection

Mounting Options

Connection Steps

Detailed steps for connecting coax, power, Ethernet, and USB.

Battery Installation and Replacement

2.2 Ah Battery Installation

Procedure for installing/replacing the 2.2 Ah battery.

4.4 Ah Battery Installation

Procedure for installing/replacing the 4.4 Ah battery.

Installing the Telephony Modem USB Drivers

Driver Installation Requirements

Configuring Your Ethernet Connection

Ethernet Configuration Requirements

TCP/IP for Windows 98SE

Steps to configure TCP/IP settings for Windows 98SE.

TCP/IP for Windows 2000

Steps to configure TCP/IP settings for Windows 2000.

TCP/IP for Windows ME

Steps to configure TCP/IP settings for Windows ME.

TCP/IP for Windows XP

Steps to configure TCP/IP settings for Windows XP.

Troubleshooting

Common Problems and Solutions

Provides solutions for common modem issues.

Internet Connectivity Issues

Slow Internet Performance

Multiple Computer Connectivity

No Dial Tone Issues

USB Connection Problems