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Arris Touchstone CM9200 User Manual

Arris Touchstone CM9200
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Touchstone CM9200 Cable Modem
User Guide, STANDARD Revision 1.0
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Arris Touchstone CM9200 Specifications

General IconGeneral
TypeCable Modem
DOCSIS StandardDOCSIS 3.1
Maximum Upload Speed1 Gbps
Ethernet Ports4
Telephony Ports2
Channel Bonding32x8
Compatible ISPsCox
Downstream Channels32 DOCSIS / 2 OFDM
Upstream Channels8 DOCSIS / 2 OFDMA

Summary

Chapter 1: Safety Requirements

Chapter 2: Get Started

Introduction

Overview of the Touchstone CM9200 Cable Modem and its purpose for home network connectivity.

About Your New Cable Modem

Details the features and DOCSIS compliance of the Touchstone CM9200 Cable Modem.

What's in the Box

Lists the items included in the Cable Modem package for user reference.

Items You Need

Specifies essential items like coaxial cable and optional splitters required for setup.

Contact Your Service Provider

Instructions and questions to ask your service provider for account setup and modem configuration.

System Requirements

Details operating system compatibility (Windows, macOS, Linux/Unix), DOCSIS service, and recommended hardware for the CM9200.

Recommended Hardware

Specifies optimal CPU, RAM, hard drive, and Ethernet configurations for CM9200 performance.

About This Manual

Provides information about the manual and the location of the modem's model number.

Chapter 3: Install and Connect Your Cable Modem

CAUTION: Equipment Damage Risk

Warning about potential equipment damage and advising professional installation technicians for cable connections.

Front Panel

Describes the indicators and features located on the front of the CM9200 Cable Modem.

Rear Panel

Details the connectors and controls found on the rear of the CM9200 Cable Modem.

Choose an Installation Location

Factors to consider when selecting an optimal location for installing the Cable Modem.

Desktop Mounting Instructions

Guidelines for positioning the Cable Modem vertically for proper ventilation and stability.

Connect the Cable Modem

Step-by-step instructions for connecting coaxial, power, and Ethernet cables to the modem.

Chapter 4: Configure Your Ethernet Connection

Requirements

Lists prerequisites like Ethernet interface, cable, and IP/DNS information for configuration.

How to Use This Section

Explains how to navigate the section for configuring TCP/IP settings on different operating systems.

Configure TCP/IP for Windows Vista

Step-by-step guide for setting up TCP/IP for Windows Vista via Control Panel and Network Connections.

Configure TCP/IP for Windows 7, Windows 8, or Windows 10

Instructions for configuring TCP/IP settings for Windows 7, 8, and 10 via Network and Sharing Center.

Configure TCP/IP for macOS

Procedure for setting up TCP/IP for macOS, including System Preferences and Network settings.

Chapter 5: Operate the Cable Modem

Set Up Your Computer to Use the Cable Modem

Guidance on configuring your computer to work with the Cable Modem, referencing service provider instructions.

Indicator Lights for the CM9200

Explains the function of the LED indicator lights, including normal/other operation and startup sequences.

Use the Reset Button

Instructions on how to use the reset button to reset and initialize the modem, and its purpose.

Chapter 6: Troubleshooting

Power Light Off Troubleshooting

Troubleshooting steps for when the Cable Modem's power light is not illuminated.

Internet Connection Issues

Steps to diagnose and resolve issues when the Cable Modem fails to establish an internet connection.

Slow Internet Speed Troubleshooting

Advice for addressing slow internet speeds, possibly due to website popularity or peak usage times.

2.5 Gbps Speed Issues

Steps to troubleshoot and identify issues with achieving expected 2.5 Gbps connection speeds.

Appendix A: Glossary

Category 5e (Cat5e)

Definition of Category 5e cable and its speed capabilities for Ethernet connections.

DOCSIS

Definition of Data Over Cable System Interface Specification for interoperability standards.

Ethernet

Definition of a standard method for connecting computers into a Local Area Network (LAN).

IP Address

Definition of a number assigned by a service provider to identify a computer on the Internet.

MAC Address

Definition of a unique identifier for a network device, used by service providers for authorization.

Splitter

Definition of a device with one input and two outputs for splitting cable connections, e.g., for TV and modem.

TCP/IP

Definition of Transmission Control Protocol/Internet Protocol for network communications.

WPA

Definition of Wi-Fi Protected Access, a standard for encrypting wireless LAN data offering improved security.

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