I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on? If you have connected the PC
or Wideband Cable Modem to the crossover port on a hub, toggle the cross -
over switch.
Are you using the right type of Ethernet
cable? Use the supplied cable for
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the Reset button on the back of the Wideband Cable Modem.
I’m not getting on the Internet. (USB)
Did you load the USB drivers
?
If you are using a powered USB hub, is the hub turned on?
Check the USB cable connections. Disconnect and reconnect the USB cable.
Restart the computer.
Press the Reset button on the back of the Wideband Cable Modem.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Wideband Cable Modem is connected to a LAN (Local Area Network),
either directly or through a firewall, other communications on the LAN may
slow down your connection. Some broadband routers or wireless hubs may
not support the high speeds possible with the Wideband Cable Modem. Con-
necting the Wideband Cable Modem to 10Base-T devices may limit connec-
tion speeds as well.
To test your network speed, try an online test such as
http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html
Touchstone WBM760 Wideband Cable Modem User’s Guide
Safety
Getting
Started Installation
USB
Drivers
Ethernet
Configuration Usage Troubleshooting Glossary
49
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