Arrow International, Inc.
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1.3 Damage Action Process
Your Arrow Bingo Converter contains delicate electronic equipment. It is imperative that you thoroughly
inspect the contents of each package before accepting product delivery from the carrier.
In case of severe damage, refuse the equipment from the carrier. Contact your distributor or Arrow
International for immediate replacement.
In case of damage, make a note on the bill of lading before accepting, take a photo of the damage, and keep
the packaging to aid in recovering the amount of claim against the carrier.
If the product is damaged but acceptable, take a photo before and after unpacking as a record of the damage
and contact the carrier’s agent immediately for inspection. Be sure to obtain a copy of the inspection report
for your records.
If these precautions are not taken, we cannot assist you in recovering the amount of the claim against the
carrier.
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