ASCEND X2 // PERFORMANCE 2 IN 1 TREADMILL AND WALKING PAD
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TROUBLESHOOTING
1. Treadmill doesn't power on
Solution:
• Ensure the power cord is securely plugged into the treadmill and a working electrical outlet.
• Check the power cord for any visible damage.
• Ensure the safety key is properly inserted.
2. The treadmill belt jumps or feels uneven
Solution:
• Check the belt tension and alignment. Adjust according to the user manual's guidelines.
• Ensure the treadmill is placed on a flat, stable surface. You might need a level to verify the
surface.
• Consider lubricating the belt if it hasn't been done recently. Use the proper lubricant sold on
www.movewithascend.com
3. The treadmill makes unusual noises during operation
Solution:
• Ensure all screws, bolts, and hardware are tightened.
• Check the belt for any signs of wear or damage. Replace if necessary.
• Ensure the treadmill is on a stable surface to prevent wobbling.
• Clean the treadmill and vacuum under the motor cover as debris can rub with the treadmill
moving parts and create noise.
• Lubricate the belt by following our guide in this manual.
4. Display screen is not working or showing incorrect data.
Solution:
• Ensure the treadmill is properly powered on.
• Check for any visible damage to the display or control panel.
• Reset the treadmill by turning it off and on.
5. Difficulty connecting to fitness apps (Zwift, Kinomap).
Solution:
• Ensure your device's Bluetooth is turned on and is in proximity to the treadmill.
• Check for any updates for the respective app.
• Restart both the treadmill and your device, then try connecting again.
6. Treadmill suddenly stops during a workout.
Solution:
• Ensure the safety key is securely attached.
• Check the power source and ensure the power cord is securely plugged in.
• If the treadmill overheats, allow it to cool down for at least 30 minutes before using it again. This
might be caused by overuse of the treadmill or a dirty motor.
7. The treadmill starts, but the belt doesn't move
Solution:
• Ensure the safety key is properly inserted.
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