Ascend X2 - Frequently Asked Questions (Faqs)

ASCEND X2 // PERFORMANCE 2 IN 1 TREADMILL AND WALKING PAD
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FREQUENTLY ASKED QUESTIONS (FAQS)
Q: Can I use the Treadmill outdoors?
A: Every Ascend Treadmill is designed for indoor use. Using it outdoors can expose it to elements that
may damage its components and void the warranty.
Q: How do I connect the treadmill to fitness apps like Zwift and Kinomap?
A: Ensure your device's Bluetooth is turned on and is in proximity to the treadmill. Open the desired
app and follow the app-specific instructions for pairing with fitness equipment.
Q: Is the treadmill suitable for all ages?
A: While the treadmill is designed for users of varying fitness levels, it's essential for children and
elderly individuals to use it under supervision, as a safety precaution.
Q: How often should I lubricate the treadmill belt?
A: It's recommended to lubricate the belt every 20 hours of use or once a month, whichever comes
first. Always use the lubricant provided in the official Ascend lubrication kit.
Q: The treadmill seems to wobble during use. What should I do?
A: Ensure the treadmill is placed on a flat and stable surface. Check the treadmill's feet or base for any
damage or unevenness and adjust as necessary.
Q: Can I move the treadmill easily after use?
A: Yes, the Ascend X2 // Performance 2 in 1 Treadmill and Walking Pad is designed for easy storage and
mobility. Ensure it's properly folded and lift the back of the treadmill or move it using the front wheels.
Q: I'm experiencing issues not listed in the troubleshooting section. What should I do?
A: For any issues not addressed in the manual, please contact Ascend customer service with a detailed
description of your issue and a video/picture to ensure a faster resolution.
Contact info: +1-855-905-3486 or email hello@movewithascend.com
Q: Is there a weight limit for users of the Ascend X2 // Performance 2 in 1 Treadmill and Walking
Pad?
A: Yes, the maximum user weight for the treadmill is 125kg / 275Lb . Exceeding this limit can strain the
machine and may void the warranty.
Q: How do I adjust the speed settings during my workout?
A: Use the remote control provided to increase or decrease the speed settings. Always adjust gradually
to ensure safety.
Q: The walking pad mode seems slower than the treadmill mode. Is this normal?
A: Yes, the walking pad mode has a speed range of 1-6km/h, while the treadmill mode ranges from
1-14km/h. This design ensures a safe walking experience.