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15 Information for returning products
In accordance with local Health and Safety Regulations, you are required to declare the
substances which have been in contact with product (s) you return to WMFTG or its
subsidiaries or distributors. Failure to do so will cause delays. Please ensure that you email
this information and receive a RMA (Returned Material Authorisation) from your local sales
office before you despatch the product(s). A copy of the RMA form must be attached to the
outside of the packaging containing the product(s).
Please complete a separate decontamination certificate for each product and attach it to
the outside of the packaging containing the product (s). A copy of the appropriate
decontamination certificate can be downloaded from the WMFTG website at
www.wmftg.com/support/decon
You are responsible for cleaning and decontaminating the product(s) before return.
When returning a valve or valve component to the factory, contact ASEPCO for a Return
Material Authorisation (RMA) number. Package the valve or component carefully to prevent
damage in transit. Please label boxes, packing slips, and all correspondence with the RMA
number provided by ASEPCO.
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