24
Customer Care Center
1-800-898-1879
www.askousa.com
Troubleshooting
Problems
Possible causes
Action
• The spray arms are not
rotating
• Old dishwasher detergent.
Note! Detergent is perishable
• Incorrect dosage of detergent
• Wrong wash program se-
lected
• Incorrect loading of the dish-
washer
• Glasses and cups have tipped
over during the wash
• Incorrectly set rinse aid
dispenser
• Phosphate-free detergent in
combination with hard water
• Too high a temperature and/or
too much detergent can cause
etching on(crystal) glass.
Unfortunately this cannot be
remedied, only prevented!
• Too high dosage of rinse aid
The dishes are not clean
Stains or a film on the
china
The china has a whitish-
blue sticky film
• Lift off the arms and clean
• Avoid large packs
• Dispense according to the
level of water hardness
• Heavier programs are longer,
and use higher temperatures
for dirtier loads. Use a heavi-
er program better suited for
the load
• Do not cover china with large
bowls or the like
• Try not to place too much tall
glassware in the corners of
the baskets
• Load the china securely
• See the chapter on rinse aid
• Change detergent
• Wash (crystal) glass at a
low temperature and use
dishwasher detergent spar-
ingly. Contact the dishwasher
detergent manufacturer
• Reduce dosage. See the
chapter on rinse aid. If the
water is very soft, you could
try diluting the rinse aid with
water (1 part rinse aid, 1 part
water)
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