AstroNova Trojanlabel Trojan T2-C

Questions and Answers

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Michael MillerAug 19, 2025
What to do if the AstroNova Trojanlabel Trojan T2-C Label Maker displays a “Bag Out” error?
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  Elizabeth BaileyAug 19, 2025
  If your AstroNova Label Maker displays a “Bag Out” error, it means one or more ink tanks are empty. Replace the empty ink tank and then press the refresh button on the screen.
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Janet FisherAug 21, 2025
What to do if AstroNova Trojanlabel Trojan T2-C Label Maker displays “PRINTHEAD FAULTY” error?
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  Matthew BrownAug 21, 2025
  If your AstroNova Label Maker displays a “PRINTHEAD FAULTY” error, it indicates a communication error with the printhead. Try removing and reinstalling the current printhead. Also, check the RJ45 cables for printhead communication and replace them with Cat5e or Cat6 cable versions.
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Emily StanleyAug 23, 2025
Why are the ink lines not filling up with ink in my AstroNova Trojanlabel Trojan T2-C?
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  nunezalexanderAug 23, 2025
  If one or more ink lines are not filling up with ink in your AstroNova Label Maker, it could be due to excess air in the ink system, causing pressure loss. Perform a manual wet wipe on the printhead. Reinsert the printhead. Also check ink tubes throughout the ink delivery system for any loose luers, ink leaking, or kinked tubes.
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David WashingtonAug 26, 2025
What causes the 'Web Broken' error on the AstroNova Label Maker?
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  Sarah DavisAug 26, 2025
  This error on the AstroNova Label Maker can occur when the label roll loses tension during printing, if the paper core is not tightened on the winder shaft(s), or if there is an issue with the unwinder and/or rewinder motor. It may also be due to tension settings being set too low or the label material breaking.
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Melanie JenningsAug 27, 2025
How to fix “Printhead Missing QA” error on AstroNova Trojanlabel Trojan T2-C?
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  weaverrickyAug 27, 2025
  If your AstroNova Label Maker displays a “Printhead Missing QA” error, it means the printhead is either not installed correctly or the printhead QA chip cannot be read. Check and clean the contact pins and then reinsert the printhead.
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Bernard CookAug 29, 2025
What does Error (5) – Error - EnableWeb mean on my AstroNova Trojanlabel Trojan T2-C?
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  Tyler SwansonAug 29, 2025
  This error on your AstroNova Label Maker indicates that the tension for the web path system cannot be calibrated. This may be caused by the paper core not being tightened on winder shafts, the NIP clamp being open, or too much loose media on winder cores.
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Diamond WilsonSep 1, 2025
What to do for 'Maintenance Jam' error on AstroNova Label Maker?
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  Ray JohnsonSep 1, 2025
  If your AstroNova Label Maker displays a “Maintenance Jam” error, it indicates that the maintenance tray movement is physically blocked or its position is not calibrated or unknown to the system. Try restarting the user interface and print engine using the red button at HOME -> Settings -> Network menu.
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Kristy BoydSep 3, 2025
What does it mean when my AstroNova Label Maker shows Web status display Error (2), (3) or (4)?
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  Tina RiceSep 3, 2025
  This error on your AstroNova Label Maker means that servo motor 2, 3, or 4 failed to calibrate. Press the emergency stop to recalibrate.
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rhondamccormickSep 5, 2025
How to resolve “Missed TOF Error” on AstroNova Trojanlabel Trojan T2-C Label Maker?
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  jenna37Sep 5, 2025
  If your AstroNova Label Maker displays a “Missed TOF Error”, the gap size may be too short. If the TOF mode is continuous, adjust the “Gap Size” in the media settings. Also, ensure the label gap/blackmark sensor is properly calibrated if the TOF mode is set to diecut or blackmark. Make sure that the gap between labels is within the supported range.
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Kayla BurnsSep 7, 2025
Why am I getting Error (1) after pressing Calibrate Web on my AstroNova Trojanlabel Trojan T2-C Label Maker?
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  Jeffrey OsborneSep 7, 2025
  If you see Error (1) after pressing Calibrate Web on your AstroNova Label Maker, it could be because the label material is loose, or the unwinder and/or rewinder shafts are not tight. Try reducing the tension on the unwinder or fixate the core to the material. Also, tighten the winders by turning the knobs.