ASUSTOR NAS Memory Installation Guide
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3. Appendix
3.1. Troubleshooting
Q: After installing new memory my NAS won’t start. What’s wrong?
A: Please follow the steps below to resolve this issue:
1. Check if the LED indicators, system and buzzer are operating normally.
2. If your NAS is unable to recognize the new memory or cannot be started up properly, please check that you have
used memory that is compatible with the system. Also, please reinstall the memory in order to confirm that it has
been installed properly.
3. If your NAS still does not operate normally, please remove the newly installed memory module, and then restart
the NAS to see if it is able to operate normally.
4. If the previous steps have not solved your problem, please contact your local dealer or ASUSTOR customer service.
3.2. Contact ASUSTOR Technical Support
Contact us:
1. Online Support Form: https://member.asustor.com/
2. ASUSTOR Online Community: http://forum.asustor.com/
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