Troubleshooting
Rev 1 Aug.11 53
Temperature-related alerts
The mobile hotspot is designed to work over a wide temperature range. (See
Environmental Specifications on page 56 for details.) If you are outside that
temperature range, the mobile hotspot issues an alert.
Move the device to an area where the temperature is more suitable and, if the
mobile hotspot is too warm, make sure the area is well-ventilated and air can
circulate around the device.
Note: The battery may not recharge if the mobile hotspot is outside the operating temper-
ature range.
WPS Setup Failed; Device not connected!
The device you are trying to connect may not be WPS-enabled. Use the manual
method to connect the Wi-Fi device to your Wi-Fi network.
1. Open the Wi-Fi menu on the device you are trying to connect to the Wi-Fi
network.
2. Select your Network Name from the list of available Wi-Fi networks.
3. Select Connect and when prompted, enter your Wi-Fi Key.
Connection Alerts
If you receive any of the following connection alerts, contact AT&T Customer Care
and provide them with the name and number of the alert.
Table 5-1: Connection alerts
Alert Description
8 Operator Determined Barring
25 LLC or SNDCP failure
26 Insufficient resources
27 Missing or unknown APN
28 Unknown PDP address or type
29 User authentication failed
30 Activation rejected by GGSN
32 Service Option not supported
33 Service Option not subscribed
34 Service Option temporarily out of order
36 Regular deactivation
37 QOS not accepted
38 Network failure
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