Troubleshooting
Rev 1 Aug.11 52
3. Click Save.
Alerts
SIM not installed
Ensure that the SIM card is installed correctly. See Replace the SIM Card on
page 31.
SIM Error — Check SIM
Ensure that you have an AT&T SIM card inserted in the mobile hotspot. If there is
still a problem, contact AT&T Customer Care. (The SIM may be damaged and
need replacing.)
SIM Locked
1. Contact AT&T Customer Care for the PIN to unlock the SIM.
2. Go to the Mobile Hotspot Homepage. (See Homepage on page 14.)
3. Log in as Administrator. (See Security Credentials on page 16.)
4. Enter the SIM PIN when prompted.
5. Click Save.
SIM MEP Locked
1. Contact AT&T Customer Care for the MEP unlock codes and tool to unlock
your Mobile Wi-Fi.
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