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AT&T Syn248 SB35010 - User Manual

AT&T Syn248 SB35010
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© 2012–2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones. Issue 5.0 09/13
Syn248
Installation and
Configuration Guide
®

Table of Contents

Questions and Answers

  • S
    seancookSep 8, 2025
    Why aren't the LEDs flashing on my AT&T Syn248 SB35010?
    • T
      Thomas DavisSep 9, 2025
      If the Line-Status LEDs on your AT&T Telephone System do not flash red when the telephone line cords are plugged into the Gateway after power is switched on, the Gateway may not have performed calibration. Make sure an LAN cable is plugged into the port marked LAN.
  • R
    Richard WhiteSep 12, 2025
    What does 'login to target device failed' mean on AT&T Telephone System?
    • L
      Lance SullivanSep 12, 2025
      If the AT&T Telephone System WebUI displays “Login to target device failed,” the software version of the device you are currently logged into is no longer compatible with the software version of other devices within the network. Log on to the WebUI as administrator using the IP address of the device that caused the problem.
  • P
    Patrick WoodardSep 13, 2025
    What to do if AT&T Telephone System has a blank screen?
    • S
      Scott ThomasSep 13, 2025
      If your AT&T Telephone System has a blank screen or does not work, ensure the AC plug is plugged into an electrical outlet not controlled by a wall switch. Verify that the AC power outlet has power by plugging in another AC device. Also, verify that the DC plug is plugged into the power jack on the device. Note that the system devices are not immediately active when powered up; allow at least 30 seconds for the device to boot up. If it is a Gateway, check the LED status (the POWER LED should be GREEN). For Desksets connected to PoE, check whether any PoE switch ports have been configured for devices that require less power.
  • M
    Michele KochSep 14, 2025
    How to make bypass jack work during power failure on AT&T Syn248 SB35010 Telephone System?
    • D
      daniellebennettSep 14, 2025
      To ensure the bypass jack works during a power failure on your AT&T Telephone System, make sure an analog phone is plugged into the Bypass jack using a modular line cord.
  • T
    Tammy RogersSep 16, 2025
    How to reset the AT&T Telephone System device?
    • S
      smitherikaSep 17, 2025
      To reset an AT&T Telephone System device, use a pen or paper clip to press the RESET button. For a simple restart without losing your settings, press the button for less than five seconds. To completely reset to factory defaults, unplug the LAN cable and press the RESET button for more than five seconds. To reset the entire system, unplug LAN cables from all devices and press the RESET button for more than five seconds on each device.

Summary

Installation Guide Overview

System Overview

Describes the AT&T SB35010 Analog Gateway and Deskset models.

Recommended Installation Sequence

Provides a step-by-step guide for installing the Syn248 system.

Site Preparation and Network Requirements

Details site preparation steps and network infrastructure requirements for installation.

Gateway Placement and Mounting

Covers options for installing the Gateway, including rack and wall mounting.

Deskset Installation Procedures

Instructions for installing the Syn248 Desksets on a desktop or wall.

System Configuration and Management

System Settings Configuration

Guides on changing basic system settings, time, date, and system parameters.

Auto Attendant Setup and Customization

Instructions for configuring Auto Attendant menus, voice prompts, and names.

Extension Settings and Management

Covers extension basic settings, personal directory, and programmable feature keys.

Device Management and Updates

Procedures for deleting devices, changing extension numbers, backups, and software updates.

Device Configuration Details

SB35010 Gateway Features

Details the physical features and connection ports of the SB35010 Gateway.

Gateway Front Panel Interface

Explains how to use the Gateway's front panel for basic operations and configuration.

Gateway Configuration Options

Covers static IP address configuration and software upgrades via the gateway.

Deskset Admin Settings Menu

Guides for accessing and using the Deskset Admin Settings menu for system features.

Troubleshooting Common Issues

Common Troubleshooting Procedures

Provides general methods for resolving common system operational issues.

Resetting Devices

Instructions for restarting or restoring devices to factory defaults.

Resolving Audio Issues

Steps to diagnose and fix audio problems like echoes and garbled speech.

Deskset Connectivity and Synchronization

Troubleshooting guide for Desksets failing to connect or synchronize with the system.

Gateway Setup and WebUI Troubleshooting

Addresses issues with Gateway setup, line calibration, and WebUI responsiveness.

PC;Deskset Interaction Problems

Troubleshoots issues related to PC connectivity and network performance with Desksets.

Appendices and Reference Information

Appendix B: IP Addresses and Connectivity

Explains IP addressing concepts and network connectivity for the Syn248 system.

Appendix C: Technical Specifications

Lists the detailed technical specifications for Syn248 Gateways and Desksets.

Appendix D: Default Settings

Details the default configuration settings for the Syn248 system and Desksets.

AT&T Syn248 SB35010 Specifications

General IconGeneral
BrandAT&T
MPNSB35010
DisplayYes
Speed DialYes
Caller IDYes
Headset JackYes
Volume ControlYes
SpeakerphoneYes
TypeCorded Phone

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