AT&T U-verse
®
Wi-Fi Gateway Replacement
For use with High
Speed Internet,
Voice, and TV
self-
installation
guide
Get started Total approximate installation time: 25 minutes
UVEP661A_ATT150150901-2_BC_RELEASE UVEP661A_ATT150150901-2_FC_RELEASE
ATT150150901-2
UV Pace 5268 wi th Voice Swap Gu ide
05/15
These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
(Front View)
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reser ved . AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Power Cord
(2 parts)
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
• For U-verse support, including live chat,
go to att.com/uversesupport
¿Hablas español?
Por favor visita att.com/uverseguias para ver la
informacion en español. También puedes ver la siguiente
guía: ATT150150901-2/UV Pace 5268 with Voice Swap Guide
para más detalles.
Accessibility Support:
•AlternateformatsnowavailableinLargePrintorBraille.
Call 800.288.2020 and request your guide number
(
ATT150150901-2
).
•SpecialNeedsEquipment:
- Phone: 877.902.6350
- TTY: 800.772.2889
•RepairCenter:
- Phone: 800.246.8464
- TTY: 800.397.3172
•AccessibleTaggedPDF:Visitatt.com/userguides to find
this guide UV Pace 5268 with Voice Swap Guide.
•DeviceCompatibilityFeature:CompatiblewithanyTTY/TDD
devices with standard phone line.
Power
Battery
Phone
Lines 1&2
ONT
Broadband
DSL
Broadband
USB
Reset
Cable Line
Power
ETHERNET
4
3
2
1
Ethernet
Wi-Fi
HomePNA
Phone 1
Phone 2
USB
Broadband 1
Broadban 2
Service
Wi-Fi Gateway Power light is amber: Don’tworry.Thisisanormalpartofthepower-upsequence.
No dial tone: MakesureyourphonecableispluggedintothePhoneLineportontheWi-FiGateway.
Additional assistance: Call 800.288.2020 and ask for “U-verse technical support”.
No TV or Internet service:
Need more help?
Check your connections:
Cables usually make an
audible click when secure.
TV Receivers not responding:
Confirm Service light is solid green
on the Wi-Fi Gateway. If so, hold the
TVreceiver’sPowerbuttondownfor
10 seconds and release, then wait
five minutes.
POWER
Power
button
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network
Name and Password. To do so, follow these steps:
· Use settings from new Wi-Fi Gateway
yellow sticker
·Openyourdevice’sWi-Ficonnectionsettings,
selectyourWi-FiNetworkName,andenter
Wi-Fi Password to connect
·RecordandkeepyourWi-Fisettingsforfuture
reference when connecting all your Wi-Fi devices
For help, att.com/support
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: ATTXXXXXXX
Power
Battery
Phone
Lines 1&2
ONT
Broadband
DSL
Broadband
USB
Reset
Cable Line
Power
ETHERNET
4
3
2
1
Ethernet
Wi-Fi
HomePNA
Phone 1
Phone 2
USB
Broadband 1
Broadban 2
Service
Check Power: Power light
on the Wi-Fi Gateway should
be green; if not, try another
electrical outlet.
Check Service light on front
of the Wi-Fi Gateway: If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway
byholdingdownredReset
button for 15 seconds.
Front View
BackView
Green
Light
Service
Light
Phone
Lines 1&2
ONT
Broadband
DSL
Broadband
USB
Reset
Cable Line
Power
ETHERNET
4
3
2
1
Ethernet
Wi-Fi
HomePNA
Phone 1
Phone 2
USB
Broadband 1
Broadban 2
Service
Reset
button
Reminder:
· Your Wi-Fi Gateway does not contain a battery backup.
· Batterybackupisavailableforpurchasefromthird-party
manufacturers and retailers to keep you connected in the
event of a power failure. Visit att.com/batterybackup for
more information.