AT&T NVG589 User Manual

AT&T Wi-Fi
®
Gateway
Replacement
self-
installation
guide
For use with Internet, Phone, and TV
Reminder:
·
Your new gateway does not contain a battery backup.
· Battery backup is available for purchase from third-party
manufacturers and retailers to keep you connected in the
event of a power failure. Visit att.com/batterybackup
for more information.
Get started Total approximate installation time: 20 minutes
These instructions will guide you through the process of replacing your Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
Power Cord
NVG589 to NVG589 like for like with Voice Swap Guide
6/17
ATT123520853-9

AT&T NVG589 Specifications

General

Type	Gateway
Model	NVG589
Wi-Fi Standard	802.11n
Wi-Fi Frequency Bands	2.4 GHz
Ethernet Ports	4
USB Ports	1
Phone Ports	2
WAN	DSL
Firewall	Yes
VoIP	Yes
Technology	DSL

Summary

Get Started with Wi-Fi Gateway Replacement

Setting Up Your AT&T Wi-Fi Gateway

Initial Setup and Connections

Unplug the old gateway, transfer connections one by one, and set up the new gateway.

Powering Up the New Gateway

Connect the new gateway and wait for the service light to turn solid green.

Configuring Wi-Fi Settings

Choose a setup method (PC or smartphone) and transfer or set new Wi-Fi network details.

Returning Your Old Equipment

Managing Your AT&T Wi-Fi Network

Smart Home Manager Overview

Learn how to manage Wi-Fi network, connected devices, and settings via the SHM Dashboard.

Troubleshooting Wi-Fi Gateway Issues

No TV or Internet Service

Check connections, power light, and service light status for troubleshooting.

TV Receivers Not Responding

Confirm service light and restart TV receivers by holding the power button.

Wi-Fi Settings Transfer Failure

Steps to set up a new Wi-Fi Network Name and Password if settings did not transfer.

Power Light and Dial Tone Issues

Troubleshoot amber power light and no dial tone by checking cable connections.

Additional Information and Support

Internet Speed Testing

Test your internet connection speed to assess performance and identify improvements.

Account Management

Manage your AT&T account via the myATT app or by visiting the specified website.

Accessibility Support Options

Access guides in alternate formats and contact information for accessibility assistance.

Technical Support Contact

Contact AT&T for further assistance or technical support via phone or website.