AT&T NVG510 User Manual

AT&T U-verse
®
Voice and
High Speed Internet
self-
installation
guide
Before installation:
Do not attempt to install your service until 2pm or later
on your service activation date. You can find this date
on your packing slip.
Get started Approximate installation time: 30 minutes
Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
2pm or later on the date provided to you
by AT&T. This date is also located on your
packing slip.
2. Do you have a monitored home security system
or health alarm?
If either of these apply to you, you will need an AT&T technician
to install your service. Call 800.288.2020 to schedule an
appointment. Additional charges will apply for professional
installation services from an AT&T U-verse service technician
In the box:
Wi-Fi Gateway
Yellow Ethernet cable
Green data cable
Black power cable
Images are not to scale.
Packing slip
911 Acknowledgment form
Terms of Service
AT&T U-verse Voice User Guide
AT&T High Speed Internet User Guide
911 stickers
Also needed:
Your 4-digit passcode.
You received a separate
email and/or letter
confirming the 4-digit
passcode you designated
when placing your order.
Reminder:
·
Your gateway does not contain
a battery backup
· Battery backup is available for purchase
from third party manufacturers and
retailers to keep you connected in the
event of a power failure. Visit
att.com/batterybackup
for more information
(PnP NVG510 INTERNET + VOICE INSTALL GUIDE)
02/15
ATT141210878-3

AT&T NVG510 Specifications

General

Wireless Standard	802.11b/g/n
Maximum Wireless Speed	300 Mbps
Firewall	Yes
VoIP	Yes
Model	NVG510
Parental Controls	Yes
Weight	1.5 lbs
Ports	4 x 10/100 Ethernet
Security	WEP, WPA, WPA2
Manufacturer	Arris

Summary

Get Started with AT&T U-verse

Check Service Activation Date

Do not attempt to install services until 2pm or later on the date provided by AT&T.

Monitored Home Security or Health Alarm

If applicable, an AT&T technician is required for installation; call 800.288.2020 to schedule.

Initial Setup and Power Up

Connect Data and Power Cables

Connect the green data cable to the wall jack and the yellow Ethernet cable to your computer.

Connect Phone Line

Plug your phone cable into the Wi-Fi Gateway's Phone Lines 1 & 2 port and your phone.

Power Up the Wi-Fi Gateway

Connect the gateway to power and wait for indicator lights to turn solid green.

Service Registration and Activation

Complete Online Registration

Activate your High Speed Internet and Voice services by completing the online registration process.

Configure Wi-Fi Network

Set Up Wi-Fi Connection

Record your Wi-Fi Network Name (SSID) and Password from the gateway to connect devices.

Manage Voicemail and Features

Set Up Voicemail

Dial *98 from your home phone and follow prompts to set up your mailbox and authentication code.

Manage Features Online

Log in to your online account at att.com/myatt to manage phone and voicemail features.

Troubleshooting Common Issues

Check Service Activation Date

Ensure installation is attempted after 2pm on the service activation date found on your packing slip.

Check Connections and Power Cycle

Verify cables are secure and power cycle the Wi-Fi Gateway by unplugging for 15 seconds.

Additional Information and Support

Check Internet Speed

Use att.com/speedtest to gauge your online experience performance.

Access User Guides

Find electronic versions of guides at att.com/userguides.

Manage Account and Get Help

Download the myAT&T app or visit att.com/uversesupport for assistance.