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OBTAINING WARRANTY SERVICE
To obtain warranty service on your unit, End-user must notify ATN service
department by calling 800-910-2862 or 650-989-5100 or via e-mail service@
atncorp.com to receive a Return Merchandise Authorization number (RMA).
When returning please take or send the product, postage paid, with a copy
of your sales receipt to our service center, ATN Corporation at the address not-
ed above. All merchandise must be fully insured with the correct postage; ATN
will not be responsible for improper postage or, missing or damaged merchan-
dise during shipment.
When sending product back, please clearly mark the RMA# on the outside
of the shipping box. Please include a letter that indicates your RMA#, Name,
Return Address, reason for service return, Contact information such as val-
id telephone numbers and/or e-mail address and proof of purchases that will
help us to establish the valid start date of the warranty. Product merchandise
returns that do not have an RMA listed may be refused or a significant delay in
processing may occur.
Estimated Warranty service time is 10-20 business days. End-user/custom-
er is responsible for postage to ATN for warranty service. ATN will cover re-
turn postage/shipping to continental USA end-users/customers after warran-
ty repair only if product is covered by aforementioned warranty. ATN will return
product after warranty service by domestic UPS ground and/or domestic mail.
Any other requested, required or international shipping method the postage/
shipping fee will be the responsibility of the end-user/customer.
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