Troubleshooting Guide 4 Document #: LTRT-57601
MediaPack, Mediant 1000, Mediant 2000
8 Fax and Modem ................................................................................................ 51
8.1 Why Do Fax Sessions Fail ..................................................................................... 51
9 Call Transfer...................................................................................................... 55
9.1 Why Does PBX Terminate Call Transfer by the FXO Device ................................. 55
9.2 Why Can't I
Transfer a Call Between FXS Interfaces ............................................. 56
10 IP Voice Mail and Unified Messaging .............................................................. 57
10.1 I Cannot Retrieve Voice Mail Messages ................................................................ 57
10.2 Why Does IP Voice Mail Request My Extension Number for
Retrieving Voice Mail
57
10.3 I Cannot Leave Voice Mail Message
s .................................................................... 58
10.4 Message Waiting Indica
tion Does Not Function ..................................................... 59
10.5 I Cannot Transfer Calls t
o Users in Unified Messaging .......................................... 60
11 Common Web, SNMP and ini File Issues ....................................................... 61
11.1 How Do I Restore Web Interface Username and Password Without Losing
Configuration ................................................................................................................... 61
11.2 How Do I Obtain the Complete ini File
................................................................... 61
11.3 Where Do I Place a Parameter in the ini File
......................................................... 61
11.4 How Can I
Update the ini File Via SNMP ............................................................... 61
11.5 How Do I Obtain the ini
File Via SNMP .................................................................. 62
11.6 How Do I Change Web Username a
nd Password Via SNMP ................................ 62
11.7 How Do I Reset the Device Via SNMP
................................................................... 62
11.8 How Do I Fo
rce the Device to Send a SIP REGISTER via SNMP ......................... 62
11.9 How Do I Remove/Insert Mediant 1000 Modules Via SNMP
................................. 63
11.10How Do I Vi
ew PSTN Alarms Via SNMP................................................................ 63
11.11How Do I W
ork with Row-Status ............................................................................ 63
11.12Why Doesn't BootP Install on Windo
ws Vista ........................................................ 64
12 Traffic Debug Analysis .................................................................................... 65
12.1 Why Can't I Record the Device's Traffic ................................................................. 65
12.2 Why Doesn't Wireshark
Decode Messages ........................................................... 65
13 Debugging Procedures .................................................................................... 67
13.1 Case Reporting Procedures ................................................................................... 67
13.2 Syslog ..................................................................................................................... 68
13.3 Wireshark N
etwork Sniffer ...................................................................................... 69
13.4 CLI Debug Recording
............................................................................................. 73
14 Management Utilities ........................................................................................ 77
14.1 CPTWizard ............................................................................................................. 77
14.2 BootP/TFTP Server
................................................................................................ 77
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