14 AVACEN 100 User Guide 171208
L. I keep getting a "Push Hand Down Slightly" or "Lift Hand Slightly"
message
It is very important that the AVACEN 100 is placed on a level surface and your hand is NOT inside
the Vacuum Chamber when you turn the device on. If your hand is inside the vacuum chamber
(resting on the Heatpad) when the device is turned on, the onboard computer will not measure
your hand pressure correctly. If you turn the device off (by mistake or on purpose), remove your
hand from the Vacuum Chamber before turning the device back on again.
To make sure that the device calculates the proper pressure of your hand against the Heatpad it
is important that during the initial sealing and calibration process that you apply slight pressure
with your palm against the Heatpad. Without this base pressure, the onboard computer will not
be able to properly manage the pressure of the palm against the Heatpad and "Push Hand Down
Slightly" or "Lift Hand Slightly" message will continue to appear along with a beeping sound.
During treatment there is a chance the heel of your palm will be pushing too hard against the
palm end of the Metal Heatpad (end nearest the wrist opening). This condition is not wanted and
will cause the "Lift Hand Slightly" message to appear along with a beeping sound. At this point
just retract your hand into the cuff to its original position and the alerts will stop. To make it
easier to shift your hand, briefly press in the pressure release button on the bottom of the cuff to
deflate the cuff slightly.
One of the top features of the device is to monitor and display too much or too little pressure of
the hand on the Metal Heatpad. Correct hand pressure on the Heatpad increases heat transfer.
After the weight of the hand is calculated during the calibration phase, the onboard computer is
responsible for monitoring the palm pressure. If there is too much or too little palm pressure
against the Heatpad, it will be displayed on the Hand Pressure Indicator (HPI). After a number of
uses, it will become much easier to judge the proper pressure of your palm against the Heatpad.
If you are still having trouble, call AVACEN at (888) 4-AVACEN (888-428-2236) and select
"Customer Service" or email: CustomerService@AVACEN.com.
M. The AVACEN 100 Heatpad is too hot
For the most benefit "High" is recommended. Select "Med" or "Low" only in the case of major
discomfort. The Heatpad will feel hot during use. If a lower temperature is used, return to the
"High" mode after several uses to determine if the discomfort has been reduced. If the heat does
not recede to a more comfortable level RIGHT AWAY stop using the device and call AVACEN
Medical at (888) 4-AVACEN (888-428-2236) and select "Customer Service" or email:
CustomerService@AVACEN.com
N. The Display Panel Power LED does not illuminate after pushing the ON
Button
Make sure that the power cord is plugged into the unit and the light on the Power Supply (black
box between the device plug and wall plug) is on. If the light on the Power Supply is not on;
check the ends of the power cord to make sure it is plugged into both the Power Supply and the
wall plug. If the power Supply light is still not on, make sure that the wall plug is working
properly. Do this by plugging in another device or lamp that you know works into the wall plug. If
you are still having trouble, call AVACEN Medical at (888) 4-AVACEN (888-428-2236) and select
"Customer Service" or email: CustomerService@AVACEN.com.
O. Checking the inflatable cuff for leaks
This test can be found in USER SETTINGS. Refer to section 21: "USER SETTINGS" in this Guide for
details on starting the test.
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