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TERMS AND CONDITIONS
Only the following terms and conditions apply to the sale and delivery of the goods
reflected herein. The products manufactured by AVCOM OF VIRGINIA INC.,
(hereafter referred to as AVCOM) are subject to the following conditions and are
subject to change without prior written notice at AVCOMS’ sole discretion. All
implied warranties, if any, terminate 1 year from the date of the original purchase.
LIMITED WARRANTY POLICY
AVCOM warrants to the original purchaser that this product shall be free from
defects in materials and workmanship upon delivery. AVCOM additionally warrants
that product, used under normal service conditions, shall be free from defects in
materials and workmanship for a period of 1 year. The warranty policy includes:
• Labor cost and replacement of original parts and components.
• Shipping charges on units within the first 60 days of purchase.
• Repair cycle time of 7 business days upon return of unit to the factory Customer
Service Center.
Dead on Arrival (DOA) units will be given top priority and covered by the above
policies with the exception of a 72 hour repair cycle time upon return to the factory
Customer Service Center.
THIS WARRANTY DOES NOT INCLUDE batteries, cathode ray tubes or LCD
displays. AVCOM cannot control the environment or usage of these components
and therefore the customer is solely responsible for any cost of labor or material in
conjunction with their maintenance and/or replacement.
AVCOM shall not be liable for cost of repairs or replacement of parts or components
due to physical damage, product misuse or abuse and unauthorized modifications or
repair.
To receive In-Warranty service, the defective product must be received no later than
the specified warranty period by contacting AVCOMS’ Customer Service center for a
Return Material Authorization (RMA) number. Information needed to process the
RMA includes the Model number, Serial number, date and place of purchase. For
an RMA number contact AVCOM Service Center at PHONE: (804)-794-2500 or
FAX (804) 794-8284. No product will be accepted by AVCOM that does not have an
RMA number. Extended warranty information is available at AVCOM Factory
Headquarters, 7730 Whitepine Road, Richmond, Virginia 23237 PHONE: (804)-794-
2500.
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