AWS Storage Gateway User Guide
Troubleshooting Amazon EC2 Gateway Issues
Troubleshooting Amazon EC2 Gateway Issues
In the following sections, you can find typical issues that you might encounter working with your
gateway deployed on Amazon EC2. For more information about the difference between an on-premises
gateway and a gateway deployed in Amazon EC2, see Deploying a Volume or Tape Gateway on an
Amazon EC2 Host (p. 349).
Topics
• Your Gateway Activation Hasn't Occurred After a Few Moments (p. 323)
• You Can't Find Your EC2 Gateway Instance in the Instance List (p. 323)
• You Created an Amazon EBS Volume But Can't Attach it to Your EC2 Gateway Instance (p. 324)
• You Can't Attach an Initiator to a Volume Target of Your EC2 Gateway (p. 324)
• You Get a Message That You Have No Disks Available When You Try to Add Storage
Volumes (p. 324)
• You Want to Remove a Disk Allocated as Upload Buffer Space to Reduce Upload Buffer
Space (p. 324)
• Throughput to or from Your EC2 Gateway Drops to Zero (p. 324)
• You Want Your File Gateway to Use a C5 or M5 EC2 Instance Type Instead of C4 or M4 (p. 324)
• You Want AWS Support to Help Troubleshoot Your EC2 Gateway (p. 325)
Your Gateway Activation Hasn't Occurred After a Few
Moments
Check the following in the Amazon EC2 console:
• Port 80 is enabled in the security group you associated with the instance. For more information about
adding a security group rule, see Adding a Security Group Rule in the Amazon EC2 User Guide for Linux
Instances.
• The gateway instance is marked as running. In the Amazon EC2 console, the State value for the
instance should be RUNNING.
• Make sure that your Amazon EC2 instance type meets the minimum requirements, as described in
Storage Requirements (p. 12).
After correcting the problem, try activating the gateway again by going to the AWS Storage Gateway
console, choosing Deploy a new Gateway on Amazon EC2, and re-entering the IP address of the
instance.
You Can't Find Your EC2 Gateway Instance in the
Instance List
If you didn't give your instance a resource tag and you have many instances running, it can be hard to
tell which instance you launched. In this case, you can take the following actions to find the gateway
instance:
• Check the name of the Amazon Machine Image (AMI) on the Description tab of the instance. An
instance based on the AWS Storage Gateway AMI should start with the text aws-storage-gateway-
ami.
• If you have several instances based on the AWS Storage Gateway AMI, check the instance launch time
to find the correct instance.
API Version 2013-06-30
323
To Next Page
Loading...