Axis P1365 Mk II - Troubleshooting - Firmware and IP Address; Firmware Check and Upgrade; IP Address Assignment Issues

AXISP1365MkIINetworkCamera
Troubleshooting
Troubleshooting
ChecktheFirmware
Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The
currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.
UpgradetheFirmware
Important
•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.
•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe
newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Note
•Aftertheupgradeprocesshascompleted,theproductwillrestartautomatically.Ifrestartingtheproductmanuallyafterthe
upgrade,wait10minutesevenifyoususpecttheupgradehasfailed.
•WhenyouupgradetheAxisproductwiththelatestrmwarefromAxiswebsite,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgrading
thermware.
Toupgradetheproduct’srmware:
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/techsup
2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.
3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.
4.ClickUpgrade.
5.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.
6.GotoSetup>BasicSetuptoverifythermwareupgrade.
AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.
Symptoms,PossibleCausesandRemedialActions
Problemsupgradingthermware
Firmwareupgradefailure
Ifthermwareupgradefails,theproductreloadsthepreviousrmware.Checkthermware
leandtryagain.
ProblemssettingtheIPaddress
WhenusingARP/Ping
Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress
UsingARP/Pingonpage57.
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.
68